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Deal Operations Analyst

Remote

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

  • Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
  • Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
  • Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

This role would ensure the commercial details from deals are verified and accurately recorded in our systems for downstream use in contracting, billing, reconciliation, and more. This candidate should be able to identify current commercial details and remain vigilant for new terms, offers, and nuances to incorporate as we grow and scale. The ideal candidate likes to untangle webs, drive automated systems-driven solutions, and bring structure to grey-area processes that scales with nuance and volume. 

As our first Deal Desk team member, you will be the central hub that ensures the details of our deals are captured accurately and structured correctly. Faced with a rapid increase in custom contract volume, your primary goal is to ensure operational readiness for contracting and invoicing. You will bridge the critical gap between our Sales, Proposals and Contracting teams, owning the quality of deal information from final negotiation to system entry.

By ensuring that all deal information is accurate, complete, and correctly recorded in our systems, you make our investment in automation and workflow tools like Salesforce and Ironclad more valuable.


In order to be eligible for this position applicants must be based in one of the following states: Arkansas, Arizona, California, Colorado, Florida, Georgia, Kansas, Minnesota, Missouri, Nevada, North Carolina, South Carolina, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin.

What you will do:

  • Deal Verification & Recording: Act as the central checkpoint to verify all commercial details of a deal. You will ensure the information provided by the sales team is complete and work with Pricing and Proposals as partners to confirm deals offered and won.
  • Data Integrity & Governance: Own the quality and accuracy of deal information entering our core systems, including Salesforce and Ironclad. You will be the source of truth for deal arrangements.
  • Sales Velocity & Enablement: By managing the data validation process, you will speed up approvals and help get contracts in front of clients faster.
  • Cross-Functional Partnership: Partner closely with Sales, Pricing & Proposals, and RevOps to map, define, and enforce the deal engagement process and associated SLAs.
  • Process Improvement & Automation: Actively identify bottlenecks and inefficiencies in the deal execution process. You will work with business systems partners to drive Salesforce or other tool updates to automate these processes over time, increasing scalability.
  • Systematically capture competitor data from deals and partner with stakeholders to transform it into a structured database the company can use to refine its strategy.

What you will bring to SmithRx:

  • 2-4+ years of experience in a Deal Desk, Revenue Operations, Sales Operations, or Contract Management role, preferably within a high-growth environment.
  • Deep proficiency with CRM platforms is required; Salesforce experience is a must.
  • Experience with Contract Lifecycle Management (CLM) tools; Ironclad experience is highly preferred.
  • A fanatical attention to detail and a passion for data accuracy. You understand the downstream impact of incomplete or incorrect information.
  • Comfortable proactively communicating to drive clarity in “grey areas”
  • Excellent communication and interpersonal skills, with the ability to act as a trusted resource for a fast-paced team.
  • Strong analytical and problem-solving skills, with a proven ability to untangle complex deal structures and identify potential process gaps.
  • Ability to identify new deals we haven’t seen before, and proactively problem solve to ensure they’re captured and escalated when appropriate. 
  • A proactive, ownership mindset. You can identify process gaps and are motivated to build solutions from the ground up.
  • Experience in the PBM, health tech, or a related medical/healthcare industry is a significant plus.
  • Experience using a CPQ or similar tool is a significant plus.

What SmithRx Offers You: 

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits 
  • 401(k) Retirement Savings Program 
  • Short-term and long-term disability
  • Discretionary Paid Time Off 
  • 12 Paid Holidays
  • Wellness Benefits
  • Commuter Benefits 
  • Paid Parental Leave benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities

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