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Accounts Receivable Specialist

Remote; San Francisco, CA

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

  • Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
  • Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
  • Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

The Accounts Receivable Specialist is responsible for processing the day-to-day cash receipts from customers into Sage Intacct and other internal systems, as well as managing customer communications regarding invoice collection and other customer inquiries. This involves solving customer billing issues, and managing relationships with multiple internal and external stakeholders. The ideal candidate is proactive, highly organized, self-driven and has a meticulous eye for detail.  This role reports to the Senior Manager – Order to Cash.  Duties include but are not limited to:

In order to be eligible for this position applicants must be based in one of the following states: Arkansas, Arizona, California, Colorado, Florida, Georgia, Kansas, Minnesota, Missouri, Nevada, North Carolina, South Carolina, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin.

What you will do:

  • Analyze cash application and collection procedures, identifying opportunities for improvement
  • Prepare reports, provide cash collection trends for better cash flow management and enforcing billing deadlines
  • Develop relationships with internal and external customers
  • Perform detailed analysis to respond to internal and external questions around billing and invoicing
  • Payment Application – review daily incoming banking transactions and book accordingly
  • Prepare aging reports and update / reconcile sub-ledger to G/L
  • Update and maintain customer records in ERP system
  • Proactively monitor and follow up on delinquent accounts on a timely basis
  • Perform ad hoc tasks as assigned by manager
  • Participate in audits, process documentation, and process improvement
  • Manage the suspension and/or cancellation of accounts

What you will bring to SmithRx:

  • 2-4 years of AR and collections experience with preference for experience in a high-volume billing environment
  • Associate’s degree or equivalent professional experience in Accounting, Business Administration or a relevant field
  • Self-motivated individual with an eye for process initiatives and improvement     
  • Strong communication and customer service skills with internal and external contacts
  • Proven oral and written communication skills
  • Solid understanding of accounts receivable and basic understanding of accounting policy
  • Highly organized and focused on follow-through with excellent attention to detail and problem-solving skills
  • Ability to work in an open environment with cross-functional teams
  • Strong MS Office Suite skills
  • Experience with Intacct or other ERPs is a plus

What SmithRx Offers You: 

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits 
  • 401(k) Retirement Savings Program 
  • Short-term and long-term disability
  • Discretionary Paid Time Off 
  • 12 Paid Holidays
  • Wellness Benefits
  • Commuter Benefits 
  • Paid Parental Leave benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities

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