Operations Specialist - Notary Connect

Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime. 

We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That’s where you come in…

About the Role

As an Operations Specialist on our Notary Connect team, you’ll play a critical role in ensuring smooth, accurate, and timely closings for our customers. You’ll be the go-to expert for managing notary scheduling, coordinating signing appointments, and safeguarding the accuracy of closing documents. This role is perfect for someone who thrives in a fast-paced environment, loves problem-solving, and is motivated by delivering exceptional customer experiences.

What You’ll Do

• Coordinate notary scheduling for signing appointments, ensuring every order detail is correct and every signing runs smoothly.

• Serve as the primary point of communication between notaries, clients, and internal teams.

• Troubleshoot and resolve transaction issues, escalating when necessary to prevent delays.

• Apply sound judgment to anticipate potential issues and proactively resolve them.

• Make timely outbound calls to resolve urgent, time-sensitive matters.

• Conduct quality control checks to ensure all signings meet expected milestones and prevent downstream issues.

• Review scanned documents for accuracy, confirming all required signatures, initials, and dates are complete.

• Report and resolve discrepancies in collaboration with other team members.

• Share feedback on processes, tools, and workflows to help improve efficiency and customer satisfaction.

• Contribute to special projects and initiatives as assigned by leadership.

Who You Are

• Detail-Oriented & Organized – You can juggle multiple tasks while maintaining accuracy and focus.

• Customer-Obsessed – You’re empathetic, patient, and always striving to deliver exceptional service.

• Adaptable & Curious – You embrace change, seek feedback, and are eager to learn.

• Collaborative – You thrive in a team environment, but also know how to self-manage in a remote setting.

• Communicative – You have excellent written and verbal skills and can keep stakeholders informed with ease.

Qualifications

• High school diploma (required).

• Mortgage, Title, or Notary industry experience is required — candidates must be familiar with mortgage documents and closing processes.

• 1–2 years of related customer service experience.

• Strong written and verbal communication skills.

• Ability to learn and navigate new computer applications quickly.

• Reliable high-speed internet and a quiet remote work environment.

Success Behaviors

• Reliable and punctual, with consistent attendance.

• Ready to flex with occasional overtime when needed.

• Proactively manages your schedule and communicates conflicts in advance.

• Actively participates in meetings and collaborates with teammates.

• Complies with all company policies and procedures.

Why You’ll Love This Role

This is a chance to make a direct impact on one of the most important parts of the homeownership journey. You’ll work with a supportive team, build deep expertise in mortgage and notary processes, and play a vital role in helping customers achieve stress-free closings. If you love solving problems, bringing order to complex processes, and delighting customers, this role is for you.

 

Compensation

If you are located in the SF Bay Area, NYC, or Seattle Metro area, the hourly range for this role is $25.00. For all other locations, the hourly range is $22.00

Shifts:

Wed-Fri 2-10:30 PST and Sat-Sun 8:30-5 PST

At Snapdocs, we believe our differences make us stronger. We’re building a team of curious, driven people from all backgrounds who are united by a shared desire to solve meaningful problems and build something that matters. We value trust, autonomy, and the kind of collaboration that brings out the best ideas—and the best in each other.

To support our team, we offer a comprehensive & thoughtful benefits package for all full-time employees, which includes:

• Excellent medical, dental, and vision coverage
• 401(k) with up to 4% company match
• 16 weeks of paid parental leave
• Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
• Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
• Summer & Winter Break (~1-week each) + 9 Holidays per year
• Healthcare and Dependent Care FSA
• HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
• $15K Family Building Benefit (lifetime limit)
• Life and Disability Insurance
• $1,500 Annual Lifestyle Stipend to support your well-being

Please note: Part-time employees are not eligible for benefits at this time

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)