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IT Administrator

Fixed Hybrid Role - Chicago Area Candidates Only

Chicago Area Candidates Only #LI-Hybrid

We carefully review all applications. Any fraudulent, AI-generated, or misrepresented submissions will be permanently disqualified from consideration.

Founded in 2020 and headquartered in Munich, Snke is transforming healthtech with scalable, data-driven innovation powered by AI and big data analytics. We're experts specializing in large platforms, digital health and software-driven medical technology. By delivering a trusted orchestration layer, Snke empowers healthcare providers, societies, registries, agencies and all partners to deploy cutting-edge solutions for safe and efficient interventions and enhances patient outcomes. Beyond our Munich headquarters, we have core teams in Chicago, Heidelberg, San Diego and Tel Aviv. Snke fosters global collaboration to create technologies that are smart, enabling and holistic—helping healthcare providers deliver meaningful change.

We're now seeking a motivated and technically skilled IT Administrator to join our IT team. Reporting to our Sr. Director of IT, the ideal candidate will play a key role in ensuring the smooth operation of our internal IT systems and infrastructure and assisting co-workers’ IT needs.

Responsibilities

  • Deliver world-class, customer-centric IT support—99% remotely—to internal teams, ensuring rapid, professional resolution of hardware, software, and cloud-service issues.
  • Occasional in-person visits (Westchester or downtown Chicago office) to assist on-site, as needed.
  • Troubleshoot complex Windows 10/11 performance problems on high-end Dell workstations running real-time 3D and creative applications (Unreal Engine, Autodesk Maya, 3ds Max, Adobe CC, etc.); provide Mac support when required. 
  • Manage end-user device lifecycles and logistics—including inventory, shipping, storage-locker coordination, and asset recovery—for a distributed workforce. 
  • Administer user accounts, permissions, and groups across SaaS and cloud-identity platforms (Microsoft 365, Entra ID/Azure AD, Google Workspace, JumpCloud). 
  • Configure, maintain, and enhance endpoint management via MDM solutions for Windows and Mac (Intune, Jamf, JumpCloud); leverage Apple Business Manager for macOS/iOS device enrollment. 
  • Deploy, support, and troubleshoot MFA and identity services (Okta, Duo, or similar). 
  • Embed security into every task: follow CIA principles, contribute to our ISO 27001 roadmap, and uphold compliance and best practices. 
  • Create and maintain clear documentation—knowledge bases, runbooks, process workflows, and asset records. 
  • Partner closely with the IT Director in a hands-on, “in the trenches” environment; learn, grow, and advance into senior roles through real responsibility and mentorship.

Qualifications

  • Minimum of 3 years of professional experience in IT support or systems administration, demonstrating a strong customer-service orientation.
  • Expert Windows troubleshooting skills (performance tuning, diagnostics, driver/firmware management); foundational Mac support experience. 
  • Hands-on experience with MDM tools for both Windows and Mac (Intune, Jamf, JumpCloud) and familiarity with Apple Business Manager. 
  • Experience supporting real-time 3D and creative apps (Unreal Engine, Autodesk Maya, 3ds Max, Adobe CC). 
  • Proficiency administering SaaS collaboration and productivity tools—including Atlassian (Jira, JSM, Confluence), Slack, password managers, and cloud-identity platforms. 
  • Practical understanding of cybersecurity fundamentals (CIA triad) and eagerness to contribute to ISO 27001 compliance efforts. 
  • Self-motivated, highly organized, and comfortable working 99% remotely in a fast-paced, agile environment. 
  • Based in the greater Chicago area, with flexibility for infrequent in-person collaboration at our Westchester or downtown Chicago office. 
  • A passion for learning new technologies and growing into advanced IT and security roles. 

Salary Range

  • The salary range for this position is $60,000 to $75,000 annually, based on experience and qualifications.

Additional Information

In return for your expertise, we offer a dynamic, mostly remote work environment a competitive compensation package, and comprehensive benefits, including medical, dental, life, LTD, STD, 401(k), and much more.

Visit us at: www.snke.com | www.brainlab.com

Snke is a division of Brainlab. Brainlab, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Covid-19 vaccination, including applicable booster(s), is required if the position requires onsite presence at Brainlab customer sites in compliance with Presidential Executive Orders. Legally allowed exemptions may apply.

Brainlab participates in E-Verify. Click here for more information. Click here to review the EEO Law Poster.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact: us.hr@brainlab.com.

***No recruiters. No agencies. Direct applicants only.***

We carefully review all applications. Any fraudulent, AI-generated, or misrepresented submissions will be permanently disqualified from consideration.

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