Senior Operations Manager - Supply Partnerships

About Snorkel

At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data.

We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes between 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

About the Team

The Supply team at Snorkel is responsible for building, scaling, and sustaining the global expert contributor (EC) ecosystem that powers our data delivery. This includes a mix of internal sourcing, self-serve contributors, and external supply partners such as BPOs. The team works closely with Delivery, Product, Engineering, and EC Experience to ensure we can reliably operate at scale, maintain the highest quality bar, and support 24/7 delivery across customers and domains.

About the Role

The Supply Partnerships Manager owns Snorkel’s external supply partnerships, with a primary focus on BPO relationships that augment our EC network. This role is responsible for setting the strategy for how we scale supply through partners, ensuring balanced global coverage, and holding partners to Snorkel’s quality, performance, and reliability standards.

You will manage partner relationships end to end—from onboarding and commercial terms to ongoing performance management—while partnering cross-functionally to ensure BPO contributors have a high-quality, well-supported experience on the Snorkel platform. This role is critical to enabling Snorkel’s growth, operational resilience, and ability to deliver high-quality data at scale.

About You

You are an experienced operator who is comfortable owning external partnerships at scale. You bring a balance of strategic thinking and hands-on execution, can hold partners accountable to high standards, and thrive in fast-moving, ambiguous environments. You are collaborative by default, data-informed in your decision-making, and motivated by building durable systems that scale.

Responsibilities

• Own and scale Snorkel’s BPO and supply partner ecosystem to support global, 24/7 delivery.
• Define and execute the strategy for partner expansion, ensuring balanced geographic coverage and reduced concentration risk.
• Manage partner relationships end to end, including quality standards, performance tracking, communication, and regular operating cadences.
• Establish and maintain clear commercial terms, contracts, and expectations in partnership with Finance and Legal.
• Design and oversee a scalable, systematized onboarding experience for partners and contributors.
• Partner with Product, Engineering, Delivery, and EC Experience to improve tasking workflows and contributor experience.
• Track and report on key supply metrics (capacity, quality, cost, utilization) and drive continuous improvement.

Requirements

• 5+ years of experience in partnerships, operations, supply chain, vendor management, or a related role.
• Proven experience managing BPOs or external partners at scale.
• Strong operational and execution mindset, with the ability to set strategy and deliver results.
• Experience holding partners to high quality and performance standards.
• Excellent communication, relationship management, and stakeholder alignment skills.
• Comfort operating in fast-paced, ambiguous environments.

Bonus points for:

• Experience supporting global or 24/7 operations.
• Familiarity with marketplaces, contributor platforms, or crowdsourced labor models.
• Experience working closely with Product and Engineering teams.
• Strong analytical skills and comfort using data to drive decisions.

The salary range for this position based in the San Francisco Bay Area is $130,000-$200,000

Be Your Best at Snorkel

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.