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Sales Operations Analyst

Boston

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud.

Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking.

It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world.

Why this role?

We are looking for an entrepreneurial and driven Operations Analyst to join Snyk’s Revenue Operations team to support our post sales customer facing teams. 

As an Operations Analyst, you’ll play a key role in shaping how modern organizations build and secure software at scale by driving the operational efficiency of our post-sales organization. You’ll join a collaborative, forward-thinking team and help drive our mission to embed security into every part of the AI-native development lifecycle.

What You’ll Do:

  • Create and deliver weekly operations reports and capacity forecasts, specifically focused on the performance of the professional services, customer success, and renewals teams.
  • Track, analyze, and report on post-sales key performance indicators (KPIs) for implementation activities, renewals, and customer churn/expansion processes.
  • Deliver actionable insights to leadership to inform decisions to increase Go-To-Market (GTM) effectiveness and efficiency across technical success, professional services, and customer support functions.
  • Support ad hoc post-sales analytics and develop new reporting tools stemming from multiple data sources to provide visibility into technical support metrics and implementation project health.
  • Assist Post-Sales Management with Annual and Quarterly planning, including customer segmentation, territory design, and quota deployment for technical success and professional services teams.
  • Manage assigned projects to drive increased operational efficiency within the post-sales organization, including implementation methodology improvements and optimizing technical support routing.
  • Collaborate with post-sales teams (technical success, professional services, implementation) on enhancements to our tools (e.g., CRM) and overall process, and train them on effective tool usage.

What You Bring:

  • You have sharp analytical skills and an “insight-ready” mindset—you don’t just report the data, you generate insights and provide business recommendations.
  • You bring the ability to build strong relationships with a broad set of stakeholders that have diverse interests.
  • You have experience in program management and comfort multitasking and prioritizing in a fast-paced environment.
  • You are a self-starter who can work independently with minimal supervision.
  • You bring at least 4 years of experience working with a SaaS or a technology company in an operational role.
  • You are an exceptional problem-solver, with a demonstrated ability to analyze complex problems and develop solutions.

It’d Be Awesome If You Also…

  • Have a Bachelor’s degree within a critical thinking field (economics, finance, accounting, operations, etc.).
  • Have previous customer facing experience
  • Are proficient in MS Excel.
  • Have experience with Business Intelligence (BI) tools (like Looker) and/or Salesforce dashboarding.
  • Love solving complex problems with a collaborative team.
  • Bring fresh ideas and aren’t afraid to challenge the status quo.

#LI-WR1

We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!

 

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs

Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.

  • Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
  • Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
  • Health benefits, employee assistance plans, and annual wellness allowance
  • Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances

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Snyk is an equal-opportunities company and believes firmly in the power of creating a richly diverse workforce. To help us to achieve this, we'd like to invite you to voluntarily disclose your gender identity. We'll use this information anonymously to assess and improve our interview process.

Completion of this question is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter.

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Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider who helps manage the recruitment and hiring process on our behalf. Greenhouse is based in the United States, and the transfer will be subject to the safeguards of Greenhouse's Privacy Shield certification. We keep your personal data as long as necessary to evaluate your application and in accordance with the Snyk Recruitment Privacy Statement. You have the right to request access to your personal data and to request that it be corrected, restricted, erased, or ported to a new provider under certain circumstances. In addition, you may lodge a complaint with an EU supervisory authority.

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