Back to jobs

Social Media Manager

United States (Remote)

The SOCi Professional Services team grows long-term profitable customer relationships by making strategic, operational, and measurable contributions to customers’ unique business objectives as it pertains to managed social media services. 

SOCi is seeking a versatile Social Media Manager with strong organizational and communication skills to join the company’s fast-paced Professional Services team. This role involves managing a defined book of customers and coordinating individual communications to develop multi-channel social content strategies aligned with client business objectives. Acting as a core contributor, the Social Media Manager must possess solid decision making skills, and be able to independently exercise sound judgment within established procedures and practices to determine the best course of action. Responsibilities include collaborating with a team that is writing and designing content, and adapting social campaigns to deliver higher value results, while ensuring timely task completion and customer satisfaction. This role requires minimal day-to-day instruction and general to moderate guidance on new assignments, making it a great opportunity for an individual who thrives in a structured yet dynamic environment. Excellent communication, collaboration, and critical thinking skills are essential. 

Who We Are
SOCi is one of the fastest growing technology companies in the country, ranking in the top tier of Inc 5000’s Fastest Growing Companies in America list for the last several years consistently.  The builder of an award-winning enterprise SaaS marketing platform, and one of Forbes’ Best Startup Employers, SOCi boasts hundreds of the world’s largest brands as its customers. At SOCi, nothing is more important to us than the clients we service every day. The SOCi platform specifically solves complicated marketing and workflow problems for national and global multi-location brands that want to scale and optimize their presence. View more about us here! 

How You Will Make An Impact

  • Act as the account manager for key customers’ local users, fostering strong relationships and serving as the main point of contact for their social media initiatives.
  • Develop comprehensive social media strategies tailored to key customer objectives, ensuring alignment with overall brand goals.
  • Provide oversight for a group of locations within a key account(s), ensuring the content team produces high-quality, targeted content that aligns with and effectively implements the customer’s strategic objectives.
  • Collaborate with customers to understand their goals and provide data-driven recommendations to enhance their social media presence and engagement.
  • Coordinate cross-functional teams to streamline project workflows and resolve any obstacles to delivering customer content.
  • Monitors and updates the internal team on the status of all content team delivery tasks for their book of business and communicates this status in regular syncs
  • Stays well informed of localized social media trends and strategies; proactively recommends actionable ideas that continuously set SOCi as the leader in the space
  • Ensures SOCi is meeting SLA on delivery by quality control checking all posts and occasionally managing or creating posts should the need arise.
  • Monitoring Facebook boosting and/or ads where needed to ensure proper execution associated with book of business
  • Troubleshooting any customer issues including support on other areas of the SOCi platform
  • Maintaining situational awareness of the overall customer and providing top notch customer service
  • Manage the intake and rollout of monthly corporate-wide event posts across all customer locations, including asset creation when required by customer

What You Need to Be Successful

  • Ability to work 100% remote.
  • Minimum of 3 years in a customer-facing role, with a strong preference for roles involving social media strategy, account management, or content oversight. Background in social media marketing, SaaS, or startup environments is highly desirable.
  • Education: Bachelor’s degree in Communications, Marketing, Journalism, Public Relations, or a related field preferred.
  • Technical Skills: In-depth knowledge of social media platforms (e.g., Facebook, Instagram, LinkedIn, TikTok, X, Pinterest) and emerging trends. Experience with social media analytics tools and familiarity with Canva or other design platforms.
  • Communication Skills: Exceptional writing, editing, and storytelling abilities with a proven ability to tailor content to different audiences. Strong presentation skills; public speaking experience is a plus.
  • Organizational Skills: Excellent time management and organizational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Customer Service Orientation: Demonstrated ability to build and maintain strong customer relationships, ensuring satisfaction and alignment with customer goals.
  • Detail-Oriented: High level of attention to detail, ensuring the quality and consistency of content across deliverables.
  • Industry Experience: Background in social media marketing, SaaS, or startup environments is highly desirable.

What SOCi Provides to You

  • Comprehensive Benefits Package (non-contract roles only)
    • Health insurance plans, dental, and vision
    • Wellness incentives
    • 401(k) plan with employer match
  • Flexible Work Environment 
    • Flexible paid time off (non-contract roles only)
    • Quarterly wellness days
    • Paid holidays
    • Unique employee engagement programs 
  • Empowering Career Growth and Success 

What’s Important at SOCi

Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe! 

Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.  

SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please note that if selected for a position at SOCi, you will be required to complete an E-Verify check to confirm your eligibility to work in the United States (if applicable).

 #LI-Remote

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in SOCi’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.