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Instructional Designer

Vancouver, Canada (Remote)

SOCi, the CoMarketing Cloud for Multi-Location Enterprises, is currently looking for an experienced Instructional Designer within the Customer Education Services team. You’ll create, templatize and develop content for customers who are new to our products and/or want to better themselves within the space. We are looking for someone with experience in SaaS based platform training, i.e. someone who has developed learning experiences for users of SaaS applications. You’ll work with our enablement team, product team, and partners in other customer-focused organizations to create materials that will ensure our customers’ early adoption and long-term optimization of SOCi. Deliverables will include but is not limited to one off assets and slideware, virtual and live instructor-led training based sessions, on-demand courses and short/long form videos.

SOCi expects to pay a base salary in the range of $59,122 - $81,588 CAD base plus bonuses/commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.  

Who We Are

SOCi is one of the fastest growing technology companies in the United States, ranking on the Inc. 5000 Fastest Growing Companies in America list for the last seven consecutive years.  The leader in AI-powered marketing solutions for multi-location businesses, SOCi is trusted by nearly 1,000 top brands including Ford, Ace Hardware, Kumon, Liberty Tax, and more. At SOCi, our vision is to empower people to do what they love by providing intelligent software that can do the rest. SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. View more on our Awards & Accolades here! 

How You’ll Make an Impact

  • Create learning experiences in different formats, using/working within the constraints of different templates and tools 
  • Solicit reviews from stakeholders and SMEs
  • Review/edit content created based on feedback 
  • Update and maintain content at frequent intervals
  • Partner with subject matter experts across the business to design courses, certifications and scaled material for continuous learning
  • Build within authoring or editing tools and learning management systems

What You’ll Need to be Successful

  • Remote Opportunity: Ability to work 100% remotely 
  • Must Have:  
  • Bachelor's degree, with a minimum of 1-2 years of related experience
  • Knowledge of Instructional Design best practices and demonstrated ability to design  learning content that is effective
  • Ability to communicate abstract or technical information to both technical and non-technical audiences
  • Ability to identify the best learning delivery formats for a specific set of learning goals
  • Ability to work within predefined style guidelines
  • Attention to design aesthetics and visual detail. Graphic or visual design experience a plus
  • Ability to scope and manage the day-to-day work of projects independently
  • Excellent writing skills
  • Proficient in Authoring or Editing tools (Articulate, Video Editing)
  • Proficient in Learning & Content Management Systems (Skilljar, Ti, etc.)

Working Conditions

  • Desk job
  • Ability to work 100% remotely
  • Core hours/timezone

This position will remain open with applications due by April 25, 2025. This position is being hired on an urgent basis. The application window may close before April 25, 2025 if SOCi receives a sufficient number of applications to select a candidate prior to that date.

What SOCi Provides to You

  • Comprehensive Benefits Package (full-time, non-contract roles only)
    • Health insurance plans, dental, and vision
    • Wellness incentives
    • 401(k) plan with employer match
  • Flexible Work Environment  (full-time, non-contract roles only)
    • Flexible paid time off
    • Quarterly wellness days
    • Paid holidays
    • Unique employee engagement programs 
  • Empowering Career Growth and Success 

What’s Important at SOCi

Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe! 

Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.  

SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please note that if selected for a position at SOCi, you will be required to complete an E-Verify check to confirm your eligibility to work in the United States (if applicable).

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