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Product Operations Specialist

Toronto, Canada (Hybrid); Vancouver, Canada (Hybrid)

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Product Operations Specialist to help keep SOCi’s product launches, documentation, and team communications running smoothly. In this role, you’ll help organize product release plans, make sure teams across Marketing, Sales, and Customer Success have the right information and training, and keep key resources like release notes and product calendars up to date. You’ll also help manage product knowledge libraries and ensure that product information is clear, consistent, and easy to find. Working closely with teams across the company, you’ll turn product updates into simple, useful takeaways that help everyone stay aligned.

This is a great new grad opportunity to learn how products go to market, build strong cross-team relationships, and play a key part in helping our teams and customers succeed.

SOCi expects to pay a base salary in the range of $50,000 to $73,000 CAD. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.  

Who We Are

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!

How You’ll Make an Impact

Launch & Release Management
  • Help coordinate product launch activities by organizing meetings, tracking next steps, and keeping teams aligned on timelines and priorities.
  • Maintain go-to-market (GTM) calendars so teams across Product, Marketing, Sales, and Customer Success can easily see what’s coming next.
  • Draft and share release notes for new features or updates, making sure information is accurate, easy to understand, and shared with the right audiences.
Process & Documentation Ownership
  • Help organize and update product documentation (like shared knowledge bases) so teams always have access to current, well-structured information.
  • Work with Product Managers to keep documentation processes consistent and easy to follow.
  • Support internal knowledge systems (like Guru) by updating articles, answering questions, and helping teams find the information they need quickly.
Internal & External Communication Support
  • Turn product updates into clear, helpful materials that explain what’s changing and why it matters for customer-facing teams.
  • Assist with creating and updating training materials and internal documentation so everyone stays in sync with product developments.
  • Work with Enablement and Customer Success to review or draft customer-facing articles and guides, helping ensure what we share externally matches our internal knowledge.
  • Be flexible and open to taking on new responsibilities or projects as business needs evolve.

What You’ll Need to be Successful

  • Hybrid Opportunity: This role is fully remote until our Vancouver, BC and Toronto, ON offices are established. Once the office is in place, it will transition to a hybrid model, with a 50/50 split between remote and in-office work.

  • Must Have:  
    • 1 year of work or internship experience in product operations, project management, or related functions (program management, documentation management, or knowledge operations).
    • Strong organizational and project management skills, with proven ability to manage multiple workstreams simultaneously.
    • Exceptional attention to detail and ability to create clear, structured documentation.
    • Strong communication and cross-functional collaboration skills, particularly with Product, GTM, and Enablement teams.
    • Familiarity with documentation and knowledge management tools (e.g., Guru, Confluence, Notion, or similar).
    • Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned.
  • Nice to Have Skills (But Not Required):
    • Previous experience in a SaaS or Martech company
    • Experience or knowledge with AI 

  • Education: 
    • Bachelor’s degree or diploma in product management, computer science, or related field is an asset 

This position will remain open with applications due by December 30, 2025. This position is being hired on an urgent basis. The application window may close before December 30, 2025 if SOCi receives a sufficient number of applications to select a candidate prior to that date.

What SOCi Provides to You

  • Comprehensive Benefits Package (full-time permanent, non-contract roles only)
    • Health insurance plans, dental, and vision
    • Wellness incentives
    • 401(k) plan with employer match
  • Flexible Work Environment  (full-time, non-contract roles only)
    • Flexible paid time off
    • Quarterly wellness days
    • Paid holidays
    • Unique employee engagement programs 
  • Empowering Career Growth and Success 

What’s Important at SOCi

Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe! 

Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.  

SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please note that if selected for a position at SOCi, you will be required to complete an E-Verify check to confirm your eligibility to work in the United States (if applicable).

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