Payroll & Benefits Specialist

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Payroll & Benefits Specialist. The Payroll & Benefits Specialist is responsible for the accurate and timely administration of payroll and benefits programs for employees across Canada and the United States. This role manages regular and off-cycle payroll processing, benefits administration, reconciliations, year-end reporting, audit support, and payroll system maintenance. The ideal candidate is detail-oriented, highly organized, and experienced in cross-border payroll and benefits administration, with a strong understanding of compliance requirements and employee support.

SOCi expects to pay a base salary in the range of $56,500 to $65,000 CAD. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.  

Who We Are

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!

How You’ll Make an Impact

Payroll Responsibilities

• Prepare and process regular and off-cycle payrolls for Canadian and U.S. employees, ensuring accuracy, completeness, and proper supporting documentation.
• Review payroll data, validate employee changes, and ensure compliance with company policies and statutory requirements.
• Manage day-to-day payroll administrative activities, including employee inquiries, mail, status changes, and payroll updates.
• Support payroll-related aspects of equity administration.
• Assist with U.S. tax registration processes as needed.
• Prepare and support Canadian payroll year-end activities and reporting requirements, including WCB reporting.
• Prepare and support U.S. payroll year-end activities and reporting requirements, including WCB reporting.

Benefits and Retirement Plan Responsibilities

• Administer employee benefits programs for U.S. and Canadian employees, including medical, dental, insurance, HSA/FSA, retirement, and related plans.
• Enroll new hires in applicable benefit plans and process employee benefit changes in a timely manner.
• Manage benefit terminations, including COBRA administration.
• Coordinate and support U.S. benefits enrollment activities.
• Serve as a point of contact for employee benefits questions and day-to-day plan administration.
• Manage 401(k) and RRSP programs, including enrollments, payroll deductions, and quarterly employer matching.
• Perform 401(k) and RRSP reconciliations and ensure accurate remittance and reporting.
• Support the annual 401(k) audit by preparing documentation and responding to requests.

Reconciliations, Reporting, and Compliance Responsibilities

• Reconcile benefits invoices and collaborate closely with Accounting to investigate and resolve discrepancies.
• Prepare recurring and ad hoc payroll and benefits reports as required.
• Maintain accurate records and documentation for payroll, benefits, and audit purposes.
• Ensure payroll and benefits processes are administered in accordance with internal controls, company policy, and applicable regulations.
• Support internal and external audits by gathering required documentation, responding to requests, and assisting with follow-up items.
• Maintain confidentiality of employee payroll and benefits information at all times.

Systems and Process Management Responsibilities 

• Maintain and manage payroll and HR systems, including UKG and Blue Marble, and troubleshoot issues as they arise.
• Identify opportunities to improve payroll and benefits processes for efficiency, accuracy, and compliance.
• Develop, update, and maintain standard operating procedures for payroll and benefits processes.

What You’ll Need to be Successful

• Remote Opportunity: Ability to work 100% remotely 
  
  
• Must Have:  
• Minimum 2 years’ of Canadian payroll and benefits processing experience, ideally supporting both Canadian and U.S. employees.
• Experience processing regular and off-cycle payrolls.
• Knowledge of 401(k), RRSP, COBRA, HSA/FSA, and general employee benefits administration.
• Familiarity with payroll year-end processes, reconciliations, and audit support.
• Working experience with UKG.
• Strong attention to detail and high degree of accuracy.
• Strong organizational, problem-solving, and time-management skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong communication skills and ability to respond effectively to employee and stakeholder inquiries.
• Proficiency in Microsoft Excel and other business systems.
  
  
• Desired Skills (but not required):  
• Experience with Paylocity, Blue Marble or similar HRIS/payroll systems.
• PCP, CPM, CPP, or related payroll certification is an asset.
• Experience in a multi-jurisdiction or cross-border payroll environment.
• Experience working closely with Finance or Accounting on reconciliations and reporting.
• Experience creating and maintaining process documentation and SOPs.

This position will remain open with applications due by May 23, 2026. This position is being hired on an urgent basis. The application window may close before May 23, 2026 if SOCi receives a sufficient number of applications to select a candidate prior to that date.

What SOCi Provides to You

• Comprehensive Benefits Package (full-time permanent, non-contract roles only)
• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible Work Environment  (full-time, non-contract roles only)
• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs 
• Empowering Career Growth and Success 

What’s Important at SOCi

Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe!
Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.

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