Manager, Strategy & Business Operations

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Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  SoFi Tech Solutions (formerly Galileo Financial Technologies) is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. SoFi Tech Solutions leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://tech.sofi.com/careers/.

The role:

We are seeking a Manager, Strategy & Business Operations to help drive strategy, business performance, and execution for SoFi Tech Solutions (STS), one of SoFi’s most important growth businesses.

SoFi Tech Solutions powers innovation for financial institutions, fintechs, and brands through a suite of technology platforms spanning processing, banking core and ledgering, payments, and risk and fraud solutions. As STS enters its next phase of growth, this role will help turn strategic priorities into actionable plans, develop insights that inform business decisions, and strengthen the operating mechanisms that enable the organization to execute effectively.

Reporting to the Senior Director of Strategy & Business Operations, the Manager will work closely with the STS leadership team and cross-functional partners across Product, Engineering, Commercial, Finance, Operations, Risk, Legal, and Compliance. This person will independently own analyses and defined workstreams across strategic planning, business performance, investment prioritization, and organizational effectiveness.

What you'll do:

Strategic Planning & Business Analysis

• Own analyses that inform growth opportunities, market expansion, product investments, competitive positioning, and other strategic priorities.
• Develop business cases using market research, financial modeling, scenario planning, and ROI assessment.
• Synthesize market, client, competitive, and internal data into clear insights and decision-oriented recommendations.
• Support annual and long-range planning by coordinating inputs and translating strategic decisions into actionable plans.

Business Performance & Executive Operations

• Manage core planning and performance processes, including business reviews, investment prioritization, executive scorecards, KPIs, and dashboards.
• Analyze business performance to identify the drivers, risks, and opportunities affecting growth, profitability, client outcomes, and operating efficiency.
• Translate priorities into measurable outcomes, milestones, and accountable owners, and track progress against key commitments.
• Develop concise materials for leadership meetings, strategic planning sessions, Board discussions, and other executive forums.
• Support executive operating rhythms by facilitating effective decision-making, documenting decisions, and driving follow-through.

Cross-Functional Execution & Organizational Effectiveness

• Lead defined cross-functional initiatives from problem definition through execution, aligning stakeholders, workplans, and expected business outcomes.
• Identify organizational bottlenecks and improve processes across planning, forecasting, governance, prioritization, and performance management.
• Partner with Risk, Compliance, Legal, and Finance to incorporate appropriate governance and controls into strategic initiatives and operating processes.
• Apply AI and automation to improve research, analysis, communication, decision-making, and operational efficiency across STS.

What you'll need:

• Bachelor’s degree required.
• 3+ years of experience in strategy, business operations, investment bank management consulting, fintech, financial services, payments, banking technology, enterprise software, or a related field.
• Strong structured problem-solving skills and experience conducting market assessments, competitive analyses, business case development, financial modeling, scenario planning, or similar strategic work.
• Demonstrated ability to independently own complex analyses and cross-functional workstreams from problem definition through recommendation or implementation.
• Strong analytical and financial acumen, with the ability to work with imperfect data, identify key drivers, and develop decision-useful insights.
• Excellent written and verbal communication skills, including the ability to turn ambiguity and complexity into concise recommendations and executive-ready materials.
• Experience collaborating across complex, matrixed organizations and influencing stakeholders without relying on direct authority.
• Strong project and process-management skills, with attention to detail and consistent follow-through.
• High degree of ownership, judgment, intellectual curiosity, and comfort operating in a fast-paced, evolving environment.

Nice to have:

• MBA or other advanced degree.
• Experience within payments, issuer processing, banking infrastructure, core banking, risk, fraud, or financial technology platforms.
• Experience supporting senior executives or P&L leaders and preparing materials for executive or Board-level audiences.
• Experience improving planning, performance management, governance, or cross-functional execution processes.

SoFi Tech Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi Tech Solutions is committed to an inclusive culture. As part of this commitment, SoFi Tech Solutions offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

We are unable to accommodate remote work from Hawaii, Alaska or Puerto Rico at this time.