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Membership Manager

The Role…
As Membership Manager at Soho HouseTLV you will be responsible for directly building and defining the local membership community to ensure the membership culture, experience and sales are maximised. You will handle recruitment and acquiring, communications, retention and member inquiries and on the floor face time with members and their guests. You will be a direct link between our members and operations, acting as a voice for our members.
An integral aspect of the role is developing relationships and understanding the member community, their mindset, and needs, consistently being present and available on the floor.
As Membership Manager, you will report into the Head of Member and Communications for the House or region, ensuring membership targets are achieved and that the overall experience within the House is consistently high quality, friendly and memorable. You will work cohesively with your peers in events and content to deliver the best possible experience for all who enter our Houses or locations.
Main Duties…

  • Foster events and experiences that maintain the Soho House magic and promotes member engagement
  • Act as the face of the House to members and be available to respond positively to all inquiries and needs of our guests and ensure timely resolutions to any issues they may have
  • Evaluation of membership applications; competent on Salesforce platform
  • Schedule and host member introductions and visits at the House, whether potential members or relevant personalities of the city
  • Facilitate access to the club for visiting high profile members and personalities (as well as a limited number of guests), ensuring they receive good service and enjoy their time as our guests
  • Support Head of Membership & Communications with the hosting of committee meetings on a quarterly basis
  • Introduce members to the key people and line staff within the House
  • Connect with local agents, brands or organisations within the city regarding events or any special action related with creativity
  • Connect with key members or highlighted people of the city to add value to the Houses and gather community and opportunities
  • Follow up on creative initiatives of interest to bring them to the House
  • Recommend special actions to Member Events Manager and gatherings related with creativity such us art exhibitions, live music or dj sets, talks, dinners, gastronomic pop-ups, etc.
  • Partner with all internal stakeholders by communicating and engaging all areas of the operation to support the member experience, including the marketing, food and beverage, finance, people and development and IT teams
  • Gather feedback about the club (levels of service, facilities and member perceptions) as well as participate in delivering solutions that can manage expectations and support a better experience
  • Liaise when necessary to resolve any issues with cards, payments or applicant paperwork
  • Work on curated content for our comms, whether the SH.APP or any other channel

Requirements..

  • Minimum of 3+ years’ relative experience with a proven track record of leading a professional, efficient, high quality, service-oriented operation
  • A long-term city resident with extensive knowledge of the local area.
  • Flexible schedule including weekends.
  • Strong organizational and management abilities
  • Daily use of the Microsoft Office, Salesforce, and other systems
  • Adaptable in various situations
  • Professional manner and attitude
  • Friendly and approachable
  • Strong written and oral communication skills
  • Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.
  • Ability to work effectively under time constraints and deadlines.
  • Passionate about the Soho House upholding its standards and core ethos.

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