(Senior) Card Operations Analyst (f/m/d) at Solaris

Solaris is Europe’s leading embedded finance platform empowering the future of financial services. As a tech company, we enable businesses to easily provide trusted and innovative financial experiences to their customers. Through smart APIs, our partners can embed financial services quickly and compliantly into their own product offerings. 

We love what we do and we love our team. We are 700+ people from over 60 nationalities - a unique blend of techies, fintech enthusiasts, bankers and entrepreneurs from various industries. Our routines are built around genuinely valuing and exchanging different perspectives as well as actively sharing knowledge as we drive our business as a team. We believe and invest in personal growth.

About your future team 

Transaction Banking Operations is the beating heart of Solaris. We manage a wide range of responsibilities and processes for the banking services we provide to our partners. Collaborating closely with Tech, Product, and Compliance teams, as well as third-party providers, our primary goal is to ensure smooth daily operations while delivering exceptional customer experiences and maintaining high service standards. Your primary contribution will be to support with daily credit card procedures, with a particular focus on efficiently handling chargebacks.

Your Role 

• Process chargebacks for both consumer and unauthorized disputes, ensuring accurate and efficient resolution.
• Manage tickets and incidents promptly, escalating to senior stakeholders when necessary.
• Collaborate with Fraud Prevention, AFC (Anti-Financial Crime), and relevant teams to achieve team KPIs and objectives.
• Effectively handle customer escalations, providing optimal and sustainable solutions.

We'd love to see

Depending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let’s figure together out how you can contribute to our team.

• At least 2 years of experience in a banking environment (preferably on the card-issuing side), with proven hands-on experience in processing chargebacks and managing dispute resolution workflows.
• Professional working proficiency in English and German (minimum B2, preferably C1).
• Good understanding and knowledge of card transactions, card scheme operations, and chargeback processes.
• Ability to identify fraud patterns in card transactions.
• Strong analytical skills; experience with SQL is a plus.
• Excellent time management, problem-solving, decision-making, and communication skills.
• Proactive approach to conflict resolution and escalation management.

Benefits 

• We have a "remote-friendly" working arrangement
• Home office budget
• Learning and development budget
• Transparent framework to support your career goals
• Competitive salary

While job ads usually paint an ideal picture of a candidate, studies show that most applicants meet an average of 60% of the criteria. Unfortunately, many promising candidates tend to apply only if they meet all the criteria. So if you think you have what it takes, but don't necessarily meet every single item in the job description, please contact us anyway. We'd love to talk with you and find out if you might be a good fit for us.

At Solaris, we are committed to nurturing an inclusive environment, where all Solarians feel valued, respected and supported. We are dedicated to building a diverse workforce that reflects the diversity of our communities. We are committed to equal employment opportunity regardless of color, ethnicity, religion, sex, origin, disability, marital status, citizenship, or gender identity. We are proud to be an equal opportunity workplace. If you have a disability or special need that requires accommodation, please let us know.Information on data processing:

DE: https://www.solarisgroup.com/gdpr_notice_de
EN: https://www.solarisgroup.com/gdpr_notice_en

To all recruitment agencies: Solaris does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Solaris employees or any other venture in our ecosystem. Solaris is not responsible for any fees related to unsolicited resumes.