Product Operations Analyst
About Solera
Solera Health is committed to changing lives by guiding people seamlessly to better health solutions, while providing payers and employers with the tools to manage providers and outcomes across conditions. Solera's platform provides a marketplace of curated networks of digital and community point solutions focused on intensive, evidence-based lifestyle, behavioral, and social interventions to impact the most prevalent and costly chronic conditions. Solera strategically matches consumers to their best-fit solution and helps keep them engaged for successful health outcomes.
About the Position
Solera Health is seeking a Product Operations Analyst who will work collaboratively across a cross-functional team and be responsible for supporting integral processes of issue identification and resolution. This role will report to the Technical Product Manager (Incident Response) and will be challenged to work with peers, product owners, and stakeholders to ensure a ticketing process is built and leveraged that improves transparency and promotes proactivity. This role is a great opportunity for someone who is solutions-oriented and enjoys seeing processes end-to-end.
Who You Are
You’re a detail-oriented, systems-savvy problem solver who thrives in ambiguity and enjoys building structure where there is none. A natural communicator and self-starter, you’re quick to jump into challenges, dissect problems, and find solutions. You get energy from improving processes, collaborating across teams, and diving deep into tricky issues to uncover root causes. Your curiosity drives you, and your organizational skills keep everything on track.
What You’ll Do
- Own and manage the intake system for product operations issues related to Solera’s Network Partners.
- Track, update, and escalate work items across multiple internal ticketing systems to ensure timely and accurate communication with stakeholders.
- Facilitate cross-functional meetings, gather feedback, and translate insights into actionable improvements.
- Utilize BI tools and SQL queries to analyze operational metrics and identify areas for improvement.
- Deliver regular reporting on partner requests, customer satisfaction, and key operational milestones.
- Collaborate closely with Network, Product, Data Operations, Client Success, and Call Center teams to proactively address and resolve issues.
- Maintain and support the Network Partner Portal, ensuring partner access and timely resolution of submitted tickets.
What You’ll Need
- Minimum of 3 years of experience in product operations, Scrum, or other process-driven support roles.
- At least 2 years of hands-on experience using data analytics tools such as Microsoft Excel and SQL.
- 1+ years of experience working with IT ticketing systems or project management platforms (e.g., Azure DevOps, Jira, Wrike, Asana, Zendesk, ServiceNow).
- Understanding of Agile or Scrum methodologies.
- Experience with data visualization tools like Power BI, Tableau, or Looker is a plus.
- Prior experience in the healthcare industry is required; background in health tech is highly desirable.
- Excellent interpersonal and communication skills, with a strong emphasis on collaboration, adaptability, and problem-solving.
Travel
- This is a remote position and must be located within the United States.
- The position may require occasional travel for team meetings.
Benefits
- Remote first culture
- Flexible PTO
- Paid pregnancy and parental leave
- Adoption Assistance Program
- Medical, Dental and Vision
- Company paid Life, Long Term Disability and Short-Term Disability
- 13 Company Holidays
- 401k + company match
- Free Fitbit
- Casual and fun atmosphere
Disclaimer: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Solera Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Solera Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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