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Senior Director, Virtual Care

135 E 57th St, 4th FL, New York, NY 10022

The Senior Director of Virtual Care at Sollis Health will lead and oversee the development, implementation, and expansion of virtual care initiatives to ensure our members get seamless care ranging from before-visit to after-visit continuity. This role will provide strategic direction to ensure that virtual care programs meet the needs of patients, healthcare providers, and the organization. The Senior Director will work closely with cross-functional teams to drive innovation, improve patient engagement, and optimize the efficiency and quality of virtual care services. 

Sollis' aftercare function is responsible for post-visit follow up medical care and management for patients seen in our clinics, on a house call or via telemedicine that needed urgent care. Our triage function is responsible for telehealth consults and responding to our members’ clinical inquiries that may arrive via email, text or phone call, utilizing our proprietary Navigator platform. This role will report to the National Medical Director.  

Full Time Opportunity in the NYC or Los Angeles - Hybrid

Responsibilities:  

  • Lead the Triage and Aftercare teams comprised of Nurse Practitioners and Physician Assistants and potentially other clinicians nationally.  
  • Develop and implement a comprehensive strategy for virtual care services across the organization, overseeing the budget, ensuring an exceptional experience, and enhancing team efficiency 
  • Collaborate with senior leadership to align virtual care initiatives with the organization’s overall goals and objectives. 
  • Along with the local Regional Medical Director, be the point of escalation for complex or challenging clinical cases, service recovery, or any advice that the Triage or Aftercare teams may need. 
  • Collaborate with Regional Medical Directors and other medical leadership to ensure the best and most streamlined process for responding to incoming patient inquiries, and post-visit Aftercare for our members. 
  • Oversee new patient Welcome Consultation calls for your Regions and help develop best practices.  
  • Monitor and optimize Triage & Aftercare processes and workflows and determine where improvements are needed in partnership with Regional Medical Directors.  
  • Interview, hire and train new members of the Triage & Aftercare teams as need arises.  
  • Prepare schedules in advance to ensure appropriate staffing and coverage for daily budgeted Triage & Aftercare shifts. 
  • Manage performance expectations for your team members partnering with the People team as needed.  
  • Monitor performance metrics to assess the quality, efficiency, and patient satisfaction of virtual care offerings. 
  • Ensure that virtual care programs comply with all healthcare regulations, privacy laws (e.g., HIPAA), and accreditation standards. 
  • Lead the charge in partnering with the Product and IT teams to advocate for best-in-class technology and tools to support the Triage and Aftercare function.  
  • Manage departmental operating and staffing budget.  
  • Occasional travel required  
  • Performs related duties as requested 

Experience 

We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have: 

  • Must be an experienced NP or PA with ER experience, or either a Family Medicine or Emergency Medicine Board certified Physician. Potential for role to open to non-clinical candidates with MBA. 
  • MD or Physician Assistant or Nurse Practitioner and RN state license and ability to practice in New York or California. Sollis will pay to obtain your license in our other active states.  
  • At least 7 years of experience in healthcare management, including a minimum of 5 years in a senior leadership role focused on clinical and operational components of virtual care, telemedicine, or digital health. 
  • DEA license required 
  • Must have previous experience managing teams large teams, 20+ 
  • Interest in delivering operational excellence which includes ensuring highest quality experiences 

 Skills: 

  • Excellent leadership, communication, and interpersonal skills. 
  • Working collaboratively across departments.   
  • Strong analytical and problem-solving abilities. 
  • Deep knowledge of virtual care technologies, platforms, and emerging trends such as AI. 
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities. 
  • Strong financial acumen and experience managing budgets. 
  • Budget experience and business acumen 
  • Experience working with technology & product organizations 

 

 

Range: $200,000- $250,000 per year + bonus + equity 

This is the anticipated rate/range Sollis Health reasonably expects to pay candidates for this position in New York City and Los Angeles. Sollis Health is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location. Actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.

 

 

About Sollis Health

Sollis Health is the first and only medical membership that’s on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms. 

Our members never wonder if it’s a “real” emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that’s all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.  

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