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Concierge Receptionist - Part Time - Remote (2PM -7PM EST M-Thurs)

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As a Concierge Receptionist at Sollis Health, you will be the first point of contact for our members and patients in their time of need, creating a welcoming and personable first impression as you assist them in scheduling their medical appointments. You will be responsible for managing our phone lines and addressing member concerns in real time, demonstrating agility while ensuring a welcoming environment for our high-caliber clientele. 

Part Time Remote Opportunity - Monday-Thursday 2:00pm - 7:00 pm EST  

The role is open to remote work in the following states only: California, Colorado, Connecticut, Florida, Illinois, Louisiana, Maryland, Nevada, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington and Wisconsin.

As a Concierge Receptionist at Sollis Health, you will be the first point of contact for our members and patients in their time of need, creating a welcoming and personable first impression as you assist them in scheduling their medical appointments. You will be responsible for managing our phone lines and addressing member concerns in real time, demonstrating agility while ensuring a welcoming environment for our high-caliber clientele. 

Responsibilities:  

  • Answer incoming patient calls, text messages, patient portal communications and emails within departmental goals and SLAs and provide accurate responses.  
  • Handle tasks within Sollis’ task management system, Navigator, in a timely and efficient manner, completing each task thoroughly. 
  • Understand regional nuances such as clinic hours, on-site services etc., to better assist members and direct requests to appropriate team members.  
  • Book appointments based on the patient’s desired time and location accommodating their requests based on company policy 
  • Keep up to date with Sollis marketing promotions, offerings, changes etc, to enhance the member experience.  
  • Act as a cross-functional liaison between departments including but not limited to, Care Navigation, Operations, Medical, Revenue and Billing. 
  • Screen patients to obtain demographic and appointment information and input it into our CRM and our EHR.  
  • Maintain a professional, positive, and poised attitude when interacting with members.  
  • Ensure that all policies and procedures are closely followed to provide a high-quality patient experience 
  • Performs related duties as required 
     

Experience  
We believe extraordinary people come from a variety of backgrounds, but ideally we would expect that you have:  

  • High School degree or higher 
  • 1-3 years of customer service, hospitality, medical office, concierge or related experience.  
  • Excellent administrative background, especially in managing customers on the phone required.  
  • Strong database and systems skills required.  

Skills  
To be successful in this role, candidates will demonstrate the following: 
 

  • Exceptional organizational and interpersonal skills 
  • Ability to efficiently execute (and often improve) established office routines and policies.  
  • Excellent attention to detail and a conscientious personality type 
  • Excellent communication skills and the ability to work cross-functionally among departments and teams 
  • Ability to think and work independently

Compensation

Range: $20-$30 per hour

This is the range of pay in New York and California.  Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of these locations. Furthermore, actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.

 

About Sollis Health

Sollis Health is the first and only medical membership that’s on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms. 

Our members never wonder if it’s a “real” emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that’s all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.  

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  1. Sollis Health (the “Company”) is proud to be an equal opportunity employer, and is committed to providing equal employment opportunities to all employees and applicants without regard to actual and/or perceived: race; color; national origin; religion; age; sex (including pregnancy, childbirth, breastfeeding, and related medical conditions); gender identity or expression (including transgender status); affectional or sexual orientation; disability (mental and physical); atypical hereditary cellular or blood trait or genetic information (including family medical history); uniform service member and veteran status; participation in legally protected conduct or making a complaint relating to unlawful conduct; and any other characteristic or conduct protected by applicable federal, state, or local law. 

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  1. By typing my electronic signature below, I specifically understand and agree that all Covered Disputes required to be submitted to binding arbitration pursuant to this agreement shall be brought only in my individual capacity or that of the Company. My electronic signature represents my specific understanding and agreement that this binding arbitration agreement shall not be construed or interpreted to allow or permit the consolidation or joinder of other claims or controversies involving any other employees with my claims, or permit any claim I may have to proceed as a class action, collective action, or any similar representative action.  I further understand and agree that no arbitrator shall have the authority under this Agreement to order or certify any such class, collective, or representative action. I agree that should I elect to pursue any non-individual private attorneys general act claims related to my employment with the Company, such claims will be stayed in court pending completion of the arbitration of any concurrently raised arbitrable disputes and individual claims covered by this Agreement.  

  

  1. In addition to requirements imposed by law, arbitration shall be conducted under the JAMS Employment Arbitration Rules & Procedures then in existence. The arbitrator shall be one (1) single person that is a retired judge or licensed attorney with experience serving as a JAMS arbitrator, who is mutually agreed to by the parties, and who is subject to disqualification on the same grounds as would apply to a judge of a court of general jurisdiction in the district in which the arbitration is proceeding. The Company and I shall use the JAMS office in the city closest to the location of the Company site to which I applied or was hired, or such other mutually convenient location that the Company and I agree upon. Resolution of any Covered Dispute shall be based solely upon the law governing the claims and defenses pleaded, and the arbitrator may not invoke any basis (including but not limited to, notions of "just cause") other than such controlling law. The arbitrator shall have the immunity of a judicial officer from civil liability when acting in the capacity of an arbitrator, which immunity supplements any other existing immunity. Likewise, all communications during or in connection with the arbitration proceedings are privileged. As reasonably required to allow full use and benefit of this agreement, the arbitrator shall extend the times set for the giving of notices and setting of hearings. The arbitrator shall issue a written opinion setting forth the facts and law supporting any award. The Company shall pay the arbitrator’s fees and other costs relating to the arbitration forum, but I and the Company will be responsible for our own costs and for our attorneys’ fees should we choose to be represented by counsel, unless the arbitrator shifts one party’s costs and attorneys’ fees to the other party in accordance with applicable law.  It is agreed that the Company shall not be responsible for paying the arbitrator’s fees and costs for the arbitration hearing sooner than 60 days before the commencement of the arbitration hearing. The arbitrator’s written decision shall be final, binding, and conclusive on the parties and may be entered in any court of competent jurisdiction. 

  

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  1. I acknowledge that this Agreement is not intended to interfere with my rights to collectively bargain, to engage in protected, concerted activity, or to exercise other rights protected under the National Labor Relations Act, and that I will not be subject to disciplinary action of any kind for opposing the arbitration provisions of this agreement. 

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