Front Desk Coordinator - Bonus Offered!

Earn up to $500 a month in bonuses!

Are you ready to be part of a growing, value centric healthcare organization? At SOL Mental Health, we are on a mission to help individuals find healing and balance. Our goal is to increase access to mental healthcare in a safe, inclusive, and non-judgmental environment where our patients and team members feel supported. Be part of a special team of clinicians and support experts in Colorado, Maryland, New York, and Texas! 

As a Front Desk Coordinator, you will play a key role in supporting all office operations and promoting a positive client experience. Under the direction of the Practice Manager, you will assist patients, clinicians, and non-clinical staff to positively impact the client experience, patient care, and clinician satisfaction. You will support the seamless operation of the clinic by performing your job duties with a high level or professionalism, attention to detail, and efficiency. 

How you will have an impact:  

• Support general day-to-day practice operations from the front desk to ensure smooth daily operations. 
• Work extensively within the Company’s electronic health record (EHR) to manage client and clinician workflow, scheduling activities, billing initiatives, and other practice management functions. 
• Manage all client scheduling activities such as phone services, email inquiries, general logistics, etc.
• Maintain accurate schedules and notes in our electronic health record (EHR).
• Provide timely, accurate, and direct communication with clients regarding any services required.
• Provide outstanding customer service to clients, customers, and referral sources.
• Along with the Practice Manager, manage and support client journey and client engagement.
• Ensure compliance with all policies and procedures in accordance with State and Federal Regulations for client care and services (HIPAA, CMS, OSHA, or other governing agencies). 

We seek a Front Desk Coordinator that:  

• Is experienced working within a healthcare service setting (preferred). 
• Has experience with front-desk service activities such as greeting clients, answering phones, and operating within the practice management system to include patient registration, insurance verification, collection and posting of time-of-service collection of copay and deductible amounts, as well as check-in/check-out processes. 
• Has solid working knowledge of insurance plans; group health, HMO, PPO, etc. 
• Is professional and has exceptional written and verbal communication skills.
• Can interact and work professionally and effectively with a diverse population.
• Is highly organized and able to juggle many tasks at once.
• Can demonstrate positive team interactions and promotion of company culture with other clinical team members.
• Must enjoy working in a team-based environment.
• Must be flexible and comfortable with working in an evolving and growing organization.
• Has a strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude. 

SOL Mental Health offers competitive pay, professional development, a collaborative culture, and a benefits program including PTO, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, and 401(k) plan. 

Compensation: $22-27 per hour