Practice Manager

Position Summary   

The Practice Manager leads the operational and business functions of SOL Mental Health practices, ensuring effective day-to-day operations while building a high-performing team. This role focuses on implementing organizational initiatives, driving team performance, managing practice operations, and partnering with the Therapy Supervisor to create an environment where exceptional mental health care can flourish.  

Practice Managers at SOL Mental Health directly supervise non-clinical Care Team Members and partner with clinical leaders to lead assigned Care Centers.  

 Key Responsibilities  

 

Practice Managers at SOL drive Integrated Care Excellence by:  

 

• Partnering with Therapy Supervisors to address challenges affecting both clinical and operational areas  

• Serving as an accountability partner for the Therapy Supervisor regarding operational aspects of clinical work  

• Supporting the implementation of new clinical initiatives from an operational perspective  

• Facilitating internal referrals and ensure clinicians have time available to collaborate on shared patients 

 

Practice Managers at SOL promote Seamless Experience by: 

• Implementing standardized workflows across the patient lifecycle to ensure consistency and efficiency in patient flow and experience  

• Proactively managing self-pay collections and time-of-service payments, while implementing effective strategies for past-due balance collection  

• Implementing systems to gather and respond to patient feedback with empathy and solution-orientation 

• Identifying opportunities and implementing solutions to  

• Increase new patient conversion rates  

• Increase existing patient retention rates 

• Reduce no-show/cancellation rates 

• Ensure consistent, high-quality front desk operations and patient communication  

 

Practice Managers at SOL ensure Superior Access by: 

• Drive schedule optimization to maximize provider productivity and patient access, partnering with Therapy Supervisors to address clinician engagement and behaviors when needed 

• Implement standardized workflows to ensure consistency and efficiency  

• Ensure compliance with regulatory requirements and organizational policies  

• Lead operational quality improvement initiatives at the practice level  

• Collaborating on staffing plans and resource allocation decisions  

• Take ownership of managing office expenses within approved budgets  

 

Practice Managers at SOL create the Best Place to Work by:  

• Proactively identifying and addressing team performance concerns through direct feedback, coaching, and support  

• Participating in the hiring process for administrative care team members and lead operational aspects of onboarding  

• Creating development plans with each team member and monitor progress regularly  

• Identifying training needs for administrative care team members, coordinate appropriate learning opportunities, and share appropriate resources 

• Leading weekly administrative care team meetings to address operational updates and performance needs  

• Planning opportunities for cross-functional team connections and fostering collaboration 

 

A Practice Manager at SOL will:  

• Consistently demonstrate SOL’s values  

• Champion our integrated care model  

• Work collaboratively and communicate effectively with clinical and non-clinical SOL-mates 

• Bring a growth mindset  

• Problem-solve creatively and take initiative 

• Ensure compliance with regulatory requirements and organizational policies  

• Use data to analyze practice and team performance and take action on areas needing improvement  

• Own the implementation of operational initiatives and leading operational quality improvement initiatives at the practice level  

• Take ownership of practice-level financial goals and metrics, including managing office expenses within approved budgets  

 

Requirements & Qualifications  

• Bachelor's degree strongly preferred; healthcare administration background preferred  

• 3+ years of experience in healthcare practice management  

• Demonstrated success in team leadership and development  

• Strong organizational and communication skills  

• Proven ability to manage financial and operational metrics  

• Experience with healthcare electronic health records, practice management, and scheduling systems  

• Commitment to SOL Mental Health's mission and values  

 

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer. 

• Must be able to lift up to 15 pounds at times. 

 

Why Join Us:

• Competitive compensation
• Medical Benefits – Health, Dental, & Vision Coverage
• 401k options with employer match
• Paid Time Off
• 10 Paid Holidays

Compensation: $85K-$95K base and additional bonus opportunity

 

We do things differently at SOL. Our values guide everything we do: 
❤️ We lead with heart 
💡 We look for good in others 
💪 We strengthen each other 
🏆 We strive for excellence 
🚀 We break new ground 

If you’re looking for a team that prioritizes your growth, rewards your contributions, and supports your clinical expertise, we’d love to connect. Join us in shaping the future of mental health care. 

At SOL Mental Health, we believe that diversity and inclusion are essential to fulfilling our mission. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We actively seek candidates from diverse backgrounds and experiences, and we ensure equitable hiring practices throughout our recruitment process. SOL Mental Health is proud to be an equal opportunity employer and encourages applicants from all walks of life to apply. 

Ready to lead the charge? Apply today and help us build a brighter future for mental health!