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Operations Manager

Maryland, United States

Operations Manager (Practice Manager) | Maryland

Join our team at SOL Mental Health!

We’re redefining what’s possible in mental health care—starting with you.

Compensation & Benefits 

  • $75,000 - $90,000 (Base + Bonus)
  • Medical, dental, vision, FSA and HSA  
  • 401(k) with match  
  • PTO + 10 paid holidays  
  • Employee Assistance Program (EAP) 
  • Short & long-term disability  
  • Life insurance  

What You Bring 

  • 3+ years of experience in healthcare practice management  
  • Bachelor's degree strongly preferred; healthcare administration background preferred 
  • Demonstrated success in team leadership and development  
  • Strong organizational and communication skills  
  • Proven ability to manage financial and operational metrics  
  • Experience with healthcare electronic health records, practice management, and scheduling systems  
  • Physical Requirements: Prolonged periods of sitting at a desk and working on a computer, and must be able to lift up to 15 pounds at times

What You’ll Do 

The Operations Manager (Practice Manager) leads the operational and business functions of SOL Mental Health practices, ensuring effective day-to-day operations while building a high-performing team. This role focuses on implementing organizational initiatives, driving team performance, managing practice operations, and partnering with the Therapy Supervisor to create an environment where exceptional mental health care can flourish.  

Practice Managers at SOL Mental Health directly supervise non-clinical Care Team Members and partner with clinical leaders to lead assigned Care Centers.  

  • Partner with Therapy Supervisors to align clinical and operational priorities and address practice challenges
  • Drive patient access, flow, and experience by implementing standardized workflows across the care lifecycle
  • Optimize scheduling, provider productivity, and clinician collaboration to support patient access and outcomes
  • Improve key performance metrics, including new patient conversion, retention, and no-show/cancellation rates
  • Oversee front desk operations, patient communication, and self-pay collections to ensure a high-quality experience and financial performance
  • Lead practice-level financial and operational performance, including budget management and use of data to drive decisions
  • Manage, coach, and develop the administrative care team, including hiring, onboarding, training, and performance management
  • Ensure regulatory compliance while leading operational initiatives, quality improvement efforts, and cross-functional collaboration

Our Culture 

How we show up for each other and our patients: 

We Lead with Heart  
We Look for the Good  
We Strengthen Each Other  
We Strive for Excellence  
We Break New Ground   

Commitment to Inclusion 

We’re committed to building a diverse, inclusive workplace where everyone feels valued and supported. 

Apply today and help shape the future of mental health care. 

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