Back to jobs

CRM Manager

WA - Seattle

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser lipo and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.

This position is based on-site in the Greater Seattle Area.

A career at Sono Bello means being part of a dynamic, high-energy work environment where every team member can make a difference. We love what we do, and it shows. As the national leader in providing cutting-edge, personalized body transformations, we believe everyone deserves their best body today and the opportunity to pursue their best life now. With over 100 locations, Sono Bello is the largest and fastest-growing cosmetic surgery practice in the nation.

We are looking for a data-driven, patient-obsessed CRM Manager to lead the strategy, execution, and optimization of our CRM efforts. This is a critical role in managing our messaging throughout the patient journey, improving conversion rates through email / text along with reactivation of legacy contacts, personalizing and segmenting the patient journey across multiple touchpoints including email, text, website and expansions of our referral programs.

ESSENTIAL DUTIES AND RESPONSIBILTIES:

  • CRM Strategy & Execution: Develop and own the CRM roadmap to drive retention, loyalty, and reactivation of customers across channels (email, SMS, push, in-store).
  • Email Domain Management / Text # Best practices: Experience managing and working with Hubspot / ESPs to manage and optimize delivery of our email domain / text phone numbers
  • Customer Segmentation & Journey Mapping: Define patient cohorts and behavioral segments to deliver relevant and timely messaging throughout the patient lifecycle.
  • Campaign Management: Plan, build, and analyze multi-channel CRM campaigns—transactional, promotional, educational, and triggered workflow automations.
  • Loyalty & Retention Programs: Lead or support referral and loyalty initiatives, engagement programs, and retention strategies tailored to accelerate the impact of CRM to business goals
  • Data & Insights: Partner with Analytics and Product teams to interpret data, identify trends, and deliver actionable insights to optimize CRM impact.
  • Testing / Experimentation: Experience with A/B testing, journey building, and workflow automation logic through Hubspot to reduce inefficiency in patient messaging / contact strategies
  • Compliance & Best Practices: Ensure all communications are HIPAA-compliant (where applicable) and follow best practices in optin, consent management and data protection (e.g., TCPA, CAN-SPAM).
  • Cross-Functional Collaboration: Work closely with Brand and Product teams, contact center, and field / operational teams to align CRM initiatives with business goals.

EDUCATION AND EXPERIENCE REQUIRED:

  • Minimum 8-10 years of experience developing and executing complex marketing programs that exceed expectations and deliver measurable performance to revenue goals – retail, ecommerce, national + local brand experience a plus
  • Proven track record of managing complex data driven / performance-based business structures in Hubspot or similar CRM technologies
  • Superior analytical and communication skills including ability to effectively analyze marketing effectiveness, communicate to a variety of audiences, summarize reporting and make solid data-driven recommendations to optimize CRM performance.
  • Strong project management, time management, multitasking, and decision-making skills that thrive in a fast paced environment of shifting deadlines.
  • Creative and innovative, must be able to set and maintain high standards while maintaining a bias to action and innovation.
  • Proactive, takes initiative, works independently, strong listening skills and can receive and provide critical feedback.
  • Ability to travel to centers and national support
  • BA/BS Degree in Marketing, Business, Communications, or equivalent field.

WORK ENVIRONMENT:
Work onsite at the Corporate Office in Bellevue, WA for a minimum of 3 days a week. May work in remote office locations on Wednesdays and Fridays.

COMPENSATION:

At Sono Bello, we believe that our team members are the keys to our success. The compensation range for this role is $90,000 - $105,000 + Bonus.

BENEFITS:

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • 401K
  • EAP
  • PTO & Paid Holidays

Compensation Range

$90,000 - $105,000 USD

Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.

Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays.

For applicants located in CA: link

Create a Job Alert

Interested in building your career at Sono Bello? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Sono Bello’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.