HR Operations Coordinator

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.

This position is based on-site in the Greater Seattle Area.

A career at Sono Bello means being part of a dynamic, high-energy work environment where every team member can make a difference. We love what we do, and it shows. As the national leader in providing cutting-edge, personalized body transformations, we believe everyone deserves their best body today and the opportunity to pursue their best life now. With over 100 locations, Sono Bello is the largest and fastest-growing cosmetic surgery practice in the nation.

The HR Operations Coordinator is the frontline support role within the HR Support Center, responsible for delivering consistent, high-quality HR service to team members while ensuring data accuracy, process adherence, and continuous improvement. This role handles standardized HR inquiries and transactions, performs quality and audit checks, and ensures that team member data is accurately maintained in HRIS (UKG). The ideal candidate is detail-oriented and service-minded, demonstrates a strong growth mindset, and is interested in learning HR systems, workflows, and automation. This role is foundational to the HR Shared Services model and offers clear pathways to advanced HR Operations or specialist roles

ESSENTIAL DUTIES AND RESPONSIBILTIES:

Tier 1 HR Support & Case Management

• Serve as a Tier 1 point of contact for team member HR inquiries via the HR Support Center, email, and other 
  intake channels.
• Resolve standard, repeatable HR cases using documented SOPs, knowledge articles, and templates; escalate 
  non-standard or complex issues to Tier 2 partners as appropriate.
• Monitor and manage assigned cases to resolution, ensuring SLA adherence and positive team member 
  experience.
• Accurately document case activity, resolution steps, and required metadata within the ticketing system.
  

HR Data Management & UKG Administration

• Assist and process team member lifecycle transactions (hire, job change, personal data updates, terminations) 
  in UKG in accordance with established procedures.
• Identify, correct, and move team member data back into UKG when information is stored outside the system 
  (e.g., SharePoint, manual trackers).
• Perform routine data audits to ensure completeness, accuracy, and alignment with system standards.
• Support data clean-up initiatives and remediation efforts to improve reporting reliability and system integrity

Quality Assurance & Audit Support

• Conduct quality and audit checks on completed cases and HR transactions to ensure accuracy, compliance, 
  and adherence to SOPs.
• Participate in regular QA sampling, defect tracking, and root cause identification.
• Flag recurring issues, data gaps, or process breakdowns and partner with HR Ops leadership on improvement 
  opportunities.
• Maintain documentation standards and contribute to the continuous improvement of SOPs and workflows.

Process Improvement & Knowledge Management

• Follow standardized intake, triage, and resolution processes while identifying opportunities to simplify, 
  standardize, or automate work.
• Contribute to the creation, maintenance, and improvement of knowledge base articles and job aids.
• Provide feedback on system usability, workflow rules, and case categorization to improve Tier 0 self-service and 
  Tier 1 efficiency.

Learning, Growth & Collaboration

• Demonstrate curiosity and a willingness to learn HR systems, including Absorb LMS, Greenhouse ATS, UKG, 
  workflows, reporting, and adjacent tools.
• Actively participate in training, cross-training, and skills development aligned to the HR Operations career path.
• Support special projects related to HR Operations, Shared Services maturity, and system optimization.
• Partner effectively with HR colleagues, Payroll, IT, and other stakeholders.

REQUIRED SKILLS AND ABILITIES:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Working understanding of human resources principles, best practices, and procedures.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work effectively in a fast-paced environment that can be demanding at times.
• Proficient in MS Office and have the ability to learn a variety of computer operating systems.
• Ability to maintain confidentiality and professionally handle sensitive matters.
• Knowledge of key people processes.
• Possess solid people interaction skills even in repetitive situations.
• Strong ability to solve problems independently and with others.
• Demonstrate willingness to learn, grow, and develop in Human Resources.
• Ability to read and write in the English language.
• Ability to write reports and correspondence and create and deliver presentations orally.
• Ability to effectively present information and respond to inquiries from team members and vendors.
• Some experience performing general analysis and identifying trends.
• Possess the ability to problem solve and deal with a variety of concrete variables with minimal standardization.
• Ability to interpret a variety of instructions furnished in written, verbal, diagram, and schedule form.
• Possess the ability to be resourceful and use resources to solve challenges.

EDUCATION AND EXPERIENCE REQUIRED:

• Bachelor's degree and/or equivalent experience.
• 1-2 years of human resources experience, or a customer support environment.
• Previous experience with HR-related systems (UKG, Greenhouse ATS, Absorb LMS) demonstrated ability to learn 
  new systems quickly.
• Experience working in ticketing, case management, or service desk environments is a plus.

WORK ENVIRONMENT:
Work onsite at the Corporate Office in Bellevue, WA for a minimum of 3 days a week. May work in remote office locations on Wednesdays and Fridays.

COMPENSATION:

This is a Non-exempt position with an hourly range of $26.64 - $33.30/hour, depending on experience.

BENEFITS:

• Medical
• Dental
• Vision
• Life Insurance
• 401K
• EAP
• PTO & Paid Holidays

Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.

Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays.

For applicants located in CA: link