Automotive Service Operations Coordinator

Join Sony Honda Mobility of America Inc.

Sony Honda Mobility of America Inc. is a proud subsidiary of Sony Honda Mobility Inc., a 50/50 joint venture between Sony and Honda, headquartered in Tokyo, Japan. Our American headquarters in Culver City, California, established in March 2023, is at the forefront of bringing the innovative electric vehicle, AFEELA, to the US market. AFEELA embodies the essence of "FEEL," creating an interactive relationship where people and mobility connect through advanced sensing and network technologies.

At Sony Honda Mobility of America, we are dedicated to moving people through innovative solutions inspired by diversity. Join us in shaping the future of mobility with creativity, technology, and a commitment to excellence. Apply now to make a difference!

Position Summary

Sony Honda Mobility of America (SHMA) is seeking a customer-focused Automotive Service Operations Coordinator to support the end-to-end service experience for AFEELA owners in Torrance, CA. This role blends front-line customer service with backend automotive service operations, making it ideal for professionals with experience in dealer service departments, OEM service operations, or direct-to-consumer EV brands.

You will serve as a critical liaison between customers, internal service teams, and external repair partners. Your mission is to ensure every service interaction is handled with clarity, urgency, and care while keeping operational workflows accurate and efficient. This is an exciting opportunity to help shape the service foundation of a premium EV brand in a high-growth startup environment.

Job Responsibilities

• Serve as a primary point of contact for customer service and vehicle service related inquiries.
• Coordinate customer service requests across maintenance, warranty, and body and paint repair programs.
• Communicate service status, timelines, and next steps clearly to customers and business partners.
• Schedule service appointments and coordinate logistics with authorized service partners and vendors.
• Track open service cases, manage follow-up activity, and drive timely resolution.
• Maintain accurate service records including customer communications, repair details, and outcomes.
• Review service invoices, verify charges, and resolve discrepancies across multiple accounts.
• Collaborate closely with Service Operations, Delivery, Quality, and Parts teams to ensure seamless customer handoffs.
• Identify service trends and recurring issues and escalate insights to leadership for continuous improvement.
• Support operational readiness for new service programs as SHMA expands.

Required Qualifications for Position

• 2 to 4 years of experience in automotive service operations, fixed operations support, dealership service, customer service coordination, or OEM service environments.
• Strong customer communication skills and a professional, solutions-oriented service approach.
• Experience with service scheduling, case tracking, and customer follow-up.
• Excellent organizational skills and attention to detail in fast-paced environments.
• Proficiency with Microsoft Office and CRM or service management systems.
• Ability to balance customer advocacy with operational accuracy.

Preferred Qualifications for Position

• Automotive experience in Service Advisor, Warranty Administrator, Customer Support, or Fixed Operations roles.
• Experience with EV service operations or direct-to-consumer automotive brands.
• Familiarity with DMS, CRM, warranty, or service scheduling platforms.
• Experience in high-growth startup or launch-phase environments.

Additional Details

• Work Arrangement: On-site in Torrance, CA.
• Occasional evenings or weekends may be required based on service demand.
• Travel Requirements: Minimal.
• Visa Sponsorship: Not available.

Benefits

• Comprehensive medical, dental, and vision benefits
• Flexible Working Policy
• Paid parental leave
• 401k Program
• “Take What You Need” time off policy, with a minimum of 15 days off per year, and holiday breaks
• Yearly bonuses (subject to eligibility)
• Company phone (subject to eligibility)
• Company swag
• A brand new laptop and monitor
• Special discounts on Sony products
• Learning and Development quarterly stipend
• More to come!

The anticipated annual base salary for this position is $75,000–$90,000. This range does not include other compensation components or benefits. The actual base salary offered will depend on factors such as the candidate’s qualifications, years of relevant experience, specialized skills, certifications, and work location. 

Sony Honda Mobility of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants

Sony Honda Mobility of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at SHMA-Recruiting@sony-honda-mobility.com Please indicate the position you are applying for.

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