Bilingual IT Support Specialist (Japanese / English)

About the Job 

Sony Honda Mobility of America Inc. is a proud subsidiary of Sony Honda Mobility Inc., a 50/50 joint venture between Sony and Honda, headquartered in Tokyo, Japan. Our American headquarters in Culver City, California, established in March 2023, is at the forefront of bringing the innovative electric vehicle, AFEELA, to the US market. AFEELA embodies the essence of "FEEL," creating an interactive relationship where people and mobility connect through advanced sensing and network technologies.

At Sony Honda Mobility of America, we are dedicated to moving people through innovative solutions inspired by diversity. Join us in shaping the future of mobility with creativity, technology, and a commitment to excellence. Apply now to make a difference!

Position Summary

Sony Honda Mobility of America (SHMA) is seeking a bilingual IT Support Specialist (Japanese and English) to provide high-touch technical support across our Torrance, CA and Culver City, CA locations, including regular support at the iconic Sony Pictures Studios campus.

This role is ideal for an experienced IT professional who thrives in a fast-paced, startup environment and is comfortable supporting executives, engineers, and business teams in both English and Japanese. You will provide hands-on desktop and systems support, partner with IT leadership on projects, and collaborate closely with Japan-based corporate IT teams to ensure consistent global standards and smooth operations.

As SHMA continues to scale, this role will play a critical part in keeping teams productive, connected, and supported across locations.

Job Responsibilities

• Provide high-quality IT support to onsite and remote employees across Torrance and Culver City locations
• Serve as a bilingual technical resource, supporting communication and coordination with Japan-based IT teams and stakeholders
• Partner with IT managers and cross-functional teams to support new projects, deployments, and technology initiatives
• Support employee onboarding by preparing hardware, configuring accounts, and ensuring day-one readiness
• Troubleshoot, configure, and maintain Windows 10/11 and macOS operating systems
• Support and maintain HP and Apple hardware
• Install, configure, and troubleshoot Microsoft Office 365 applications and related services
• Troubleshoot and support conference room audio visual systems and collaboration technology
• Assist with software updates, system upgrades, and device refresh cycles
• Train end users on hardware, software, and collaboration tools to improve productivity and adoption
• Document IT processes, procedures, and troubleshooting guides to support scalability and consistency
• Collaborate with corporate IT teams in Japan on systems, standards, and global initiatives
• Monitor emerging technologies and recommend improvements to IT support practices

Required Qualifications for Position

• 3 to 5 years of experience in an IT Support Specialist or similar role
• Strong experience supporting Windows 10/11 and macOS environments
• Proven ability to troubleshoot hardware, operating systems, and application issues efficiently
• Excellent customer service skills with the ability to support both technical and non-technical users
• Experience supporting Microsoft Office 365 applications and backend services
• Experience supporting conference room audio visual systems
• Strong documentation skills for IT processes and procedures
• Business-level fluency in both English and Japanese, written and spoken
• Ability to work effectively in a fast-moving, startup-style environment

Preferred Qualifications for Position

• Industry certifications such as CompTIA A+, Network+, MCSA, MCSE, CCNA, or ACSP
• Vendor certifications from Microsoft, Apple, Cisco, or similar providers
• Experience with scripting or automation using PowerShell or similar tools
• Experience supporting password management or secure access solutions
• Experience troubleshooting VPN clients such as Cato or similar platforms

Additional Details

• Work Arrangement: On-site role supporting both Torrance, CA and Culver City, CA locations, including regular presence at Sony Pictures Studios
• Schedule: Standard business hours, with occasional evenings or weekends as needed to support business-critical issues
• Travel Requirements: Occasional local travel to other SHMA sites or partner locations in California
• On-Call: Participation in an on-call rotation to support critical IT needs
• Visa Sponsorship: Not available for this position

Benefits

• Comprehensive medical, dental, and vision benefits
• Flexible Working Policy
• Paid parental leave
• 401k Program
• “Take What You Need” time off policy, with a minimum of 15 days off per year, and holiday breaks
• Yearly bonuses (subject to eligibility)
• Company phone (subject to eligibility)
• Company swag
• A brand new laptop and monitor
• Special discounts on Sony products
• Learning and Development quarterly stipend
• More to come!

The anticipated annual base salary for this position is $80,000-$100,000. This range does not include any other compensation components or other benefits that an individual may be eligible for.  The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.   

Sony Honda Mobility of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

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