Job Application for Senior Program Manager, Studio Operations at PlayStation Global

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Role Overview:

At PlayStation, we're leading the charge in gaming as we push the boundaries of what's possible! Would you like to use your skills, time, and passion on meaningful projects that are building the future? We're looking for a Senior Program Manager, Studio Operations for PlayStation Studios’ dedicated live services team. Someone who wants to make a difference, enjoys working with creative, intelligent, and collaborative teammates, thrives in ambiguity & is inspired by playing a critical role in building a sustainable live ops business within PlayStation.

The PlayStation live services team’s mission is to drive PlayStation’s ambitions in the live service space by providing expertise, challenging the status quo, aligning the organisation, developing player centric tools & capabilities, and sharing best practices across the company. As the Senior Program Manager, Studio Operations in PlayStation Studios’ dedicated live services team, you will, among other things:

Have experience working in the gaming industry, preferably in a platform environment 
Worked on live ops gaming ecosystems & projects
Utilise your background at the intersection of entertainment, technology, data and analytics; ideally coupled with live operations experience
Have outstanding organisational, interpersonal, and decision-making skills
Integrate projects quickly to bring value, taking the initiative to anticipate and solve problems with little fuss
Have excellent verbal and written communication with the ability to disseminate complex information effectively and efficiently
Be highly motivated, goal orientated, and customer focused. Willingness to dig in and deliver
Work on a gaming platform, delivering complex cross functional technical projects that intersect with multiple technical organisations like Data, Legal, IT, Security and Engineering
Experience operationalising abstract or undefined processes
You will quickly step into ongoing projects to solve urgent problems during emergencies
Experience working with and/or within Product and PMO organisations
Handle shifting priorities and ability to manage ambiguity.
Establish relationships and positively influence culture and operations by being confident, energetic, and maintaining a positive outlook

The role is intended to evolve over the next 3-5 years as part of PlayStation’s Live Services initiative. As a result, the ideal candidate will be adept at adapting to the changing needs of this role and grow with the role and the needs of the organisation. This role’s scope and responsibilities will be evaluated on an ongoing basis to continue to support SIE Live Services.

What we're looking for:

Previous experience working in the gaming industry, preferably in a platform environment 
Experience working on live ops gaming ecosystems & projects
A background at the intersection of entertainment, technology, data and analytics; ideally coupled with live operations experience
Outstanding organisational, interpersonal, and decision-making skills
Ability to integrate projects quickly to bring value and solve problems
Excellent verbal and written communication with the ability to disseminate complex information effectively and efficiently
Highly motivated, goal orientated, and customer focused. Willingness to dig in and deliver
Experience working on a gaming platform and delivering complex cross functional technical projects that intersect with multiple technical organisations like Data, Legal, IT, Security and Engineering
Experience operationalising abstract or undefined processes
Experience quickly stepping into ongoing projects to solve urgent problems during emergencies
Experience working with and/or within Product and PMO organisations
Flexibility in managing shifting priorities and ability to manage ambiguity.
Ability to develop alternative plans to adapt to organisational constraints
Experience coaching & guiding teams, motivating people to deliver their best work
Strong ability to build relationships and positively influence culture and operations by being confident, energetic, and maintaining a positive attitude
Takes initiative, anticipates potential issues and problem solves solutions

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Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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This role requires experience of working in the gaming industry, we will not consider applications without gaming industry experience. Do you have over 5 years experience in the gaming industry?

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Our vision at PlayStation is to bring out the best in our global team members by creating a sense of belonging, being a place where they can grow, and ensuring everyone feels valued, heard, and supported so we can push the boundaries of play. That vision begins our candidates, and we are working to better understand the diversity of our candidate population.

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Senior Program Manager, Studio Operations

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