Job Application for Digital Operations & Readiness Coordinator at PlayStation Global

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Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

Role Overview

This role reports into the digital operations and business readiness team who are responsible for the accurate and timely delivery of PS Direct digital storefront updates, including for new product launches, sales events, and other strategic projects.

The coordinator is responsible for assisting in go-to-market readiness activities as well as providing hands-on support in maintaining content, imagery and assets for use across PlayStation Direct.

What you'll be doing:

Business Readiness support

Assist the Business Readiness team in maintaining operational briefing documents and workflows. Ensure accurate capture of merchandising needs through operational briefs and support coordination between teams to deliver against the plan.
Help manage PS Direct creative tickets by ensuring creative briefs’ accuracy and coordinating with Creative Services to deliver relevant materials within project timelines.
Track customer experience feedback and buyers' NPS following key product releases and promotions on PSD digital storefronts.

Digital Operations support

Work with the Digital Operations Content team to prepare assets for new product launches, promotional launches, and other strategic projects.
Edit images and videos to the correct format and size while maintaining quality for on-site use.
Assist in the translation process to ensure the correct copy is localized in all relevant languages.
Manage content metadata within the relevant systems.
Support the Digital Content Associate Managers in ongoing site maintenance and updates.
Perform regular QA checks of the site and customer journeys to ensure updates match established briefs for each campaign.

Qualifications

Experience in retail e-commerce, preferably in consumer electronics or video game software.
2+ years of related experience using e-commerce content tools and platforms, preferably SAP Commerce Cloud/Hybris and Adobe Experience Manager 6.5 (CMS, Experience Fragments, DAM).
Experience using editing software such as Adobe Photoshop and Media Encoder.
Ability to handle multiple priorities in a fast-paced environment.
Excellent written and oral communication skills.
High attention to detail and excellent communication skills.
Project management expertise a plus 
Bias for action and ability to be flexible

Benefits:

Discretionary bonus opportunity
Hybrid Working (within Flexmodes)
Private Medical Insurance
Dental Scheme
25 days holiday per year
On Site Gym
Subsidised Café
Free soft drinks
On site bar
Access to cycle garage and showers

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Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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Digital Operations & Readiness Coordinator

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