Back to jobs
New

Touring Director

Nashville, TN

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

 

We are seeking an experienced, driven, and solutions-focused Tour Director to lead all aspects of client touring operations. This individual will oversee tour forecasting, inventory planning, logistics, road staff management, and client service - ensuring a high-touch, full-service experience across US and Canadian tours. The ideal candidate brings a strategic mindset, a calm demeanor under pressure, and deep experience in the touring merchandise space.

What you'll do:

Tour Planning & Forecasting

  • Develop and execute tour merchandise forecasts based on historical sales, demographics, and venue-specific data.
  • Partner with internal teams to coordinate timelines for product development, production, and delivery.
  • Collaborate with artist’s management to align projections with tour schedules and creative direction.
  • Monitor and adjust product line performance to maximize sales and minimize overages.

Road & Inventory Management

  • Oversee all aspects of road inventory including planning, warehouse coordination, and on-tour stock levels.
  • Ensure all inventory is accurately tracked in systems such as AtVenu and Excel.
  • Train, supervise, and support road staff and tour representatives to ensure consistency in execution and reporting.
  • Travel to select live events to oversee execution, train staff, and uphold presentation standards.

Logistics & Fulfillment

  • Lead all logistics related to US and Canadian touring including freight, customs, and venue coordination.
  • Execute timely tour pulls and shipments, including essential vending equipment (POS systems, signage, displays, etc).
  • Maintain vendor and freight partner relationships to ensure cost-effective, timely, and reliable service.

Settlements, Financials & Reporting

  • Collect nightly settlements from venues and road teams, ensuring timely, accurate reporting to internal stakeholders.
  • Maintain up-to-date financial tracking across all shows and routings.
  • Audit expenses, monitor float and cash flow, and report discrepancies or issues to finance and leadership.
  • Provide regular summaries of tour performance, risks, and opportunities.

Client & Internal Collaboration

  • Serve as the primary point of contact for client needs during tour cycles.
  • Liaise between Artist Relations, Account Management, eCom, Production, and Finance to ensure alignment and execution.
  • Proactively communicate feedback from the road to inform future product development and process improvements.
  • Maintain ongoing communication with clients, Account Managers, and leadership, ensuring expectations are exceeded at every step.

Tour Team Leadership & Development

  • Lead, hire, and train touring staff and local vendors as needed to ensure quality, professionalism, and brand alignment.
  • Contribute to and maintain SOPs for all tour-related processes to ensure consistency across clients and teams.
  • Meet regularly with internal teams and clients to review performance, identify areas of opportunity, and resolve challenges.

Who you are:

  • 5+ years of experience in tour merchandise operations
  • Proficiency in AtVenu and Excel
  • Excellent interpersonal skills with clear, professional written and verbal communication
  • Experience managing tour reps, vendors, and US / Canadian logistics
  • High attention to detail, strong time management, and organizational habits
  • Ability to thrive in high-pressure environments with composure and focus
  • Strategic and creative problem-solving mindset with a drive for continuous improvement
  • Willingness to travel when necessary and work flexible hours, including nights and weekends
  • Passion for live music, artist collaboration, and fan experience
  • Experience working in a fast-paced, high-volume merchandise company
  • Background interfacing with artist teams, venue contacts, and senior stakeholders
  • Familiarity with tax compliance, local vendor sourcing, and Canadian customs processes

What we give you:

  • You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  
  • A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best 
  • An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching 
  • Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans 
  • Investment in your professional growth and development enabling you to thrive in our vibrant community.  
  • The space to accelerate progress, positively disrupt, and create what happens next  
  • Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Sony Music Entertainment US’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.