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Specialist, Merchandise Operations - Three Ten Merch - Non - Recruit

United States, Remote, Remote

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

Three Ten is a merchandising company based out of Los Angeles, California. Three Ten sets itself apart from traditional merchandising by offering clients an elevated and specialized branding experience. We work with some of the world’s largest Artists & Brands with projects that include music, sports, entertainment IP, experiential, retail stores and pop-up shops.  In 2024, Three Ten became a part of the Sony Music Entertainment Group.

The OSR Merchandising Operations Specialist is responsible for supporting the day-to-day merchandising, operational, and administrative functions across a portfolio of OSR clients. This role partners closely with the Buying, Planning & Allocation, Product Development, Accounting, and Client Services teams to execute merchandising strategies, maintain operational accuracy, and support sales, margin, and inventory objectives.

The ideal candidate is highly organized, analytical, detail-oriented, and comfortable working cross-functionally in a fast-paced retail environment. This role requires strong communication skills, operational discipline, and the ability to manage both data-driven responsibilities and vendor/client-facing coordination.

What you'll do:

  • Support the execution of merchandising strategies to achieve sales, margin, and inventory turnover goals across multiple client accounts.
  • Maintain weekly, monthly, quarterly, and annual reporting related to sales performance, inventory trends, product performance, and actionable business insights.
  • Manage purchase order entry, tracking, and on-order reporting to ensure timely product deliveries aligned with sales and inventory plans.
  • Create, maintain, and troubleshoot SKU libraries across POS systems and client internal platforms, including:
    • Product setup
    • Pricing management
    • Category management
    • Product imagery uploads
    • Daily system troubleshooting and maintenance
  • Partner with Accounting to support invoicing processes, reporting requirements, and month-end, quarter-end, and year-end financial close activities.
  • Collaborate cross-functionally with the Head of On-Site Retail, Director of Merchandising, Planning & Allocation teams, Client Services, and Buying teams to support business objectives and operational execution.
  • Effectively communicate and coordinate with internal stakeholders including planners, allocators, product teams, and client partners to ensure alignment across merchandising initiatives.
  • Support the development and management of merchandise assortments in partnership with the OSR team and vendor network, ensuring alignment with consumer trends, market opportunities, and business objectives.
  • Build and maintain strong vendor and cross-functional relationships to support product knowledge, category insights, pricing negotiations, and merchandising opportunities.
  • Assist in analyzing market, competitive, economic, and consumer data to identify risks, opportunities, and future merchandising strategies that support overall business growth.
  • Conduct competitive retail analysis through store visits, market research, and trend analysis across national and global retail environments, translating findings into actionable merchandising recommendations and product opportunities.

Who you are:

  • 4+ years’ experience in merchandising/Buying role.
  • Proven creativity in identifying business opportunities and addressing issues.
  • Strong analytical skills with the ability to develop comparisons from multiple sources.
  • Excellent communication and relationship skills with an ability to influence partners and key business decisions.
  • Excellent written communication skills. Proven track record of synthesizing financial information into a concise story and communicating the story to various levels of leadership.
  • Ability to meet deadlines and prioritize multiple priorities.
  • Self-starter with natural curiosity and ability to make business decisions both within a group setting or on their own as needed.
  • Strong Proficiency in Excel and retail reporting tools.
  • Experience with Shopify, POS Systems and Sku Management preferred
 

What we give you:

  • You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  
  • A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best 
  • An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching 
  • Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans 
  • Investment in your professional growth and development enabling you to thrive in our vibrant community.  
  • The space to accelerate progress, positively disrupt, and create what happens next  
  • Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

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