Post Sale Coordinator, Property Collections

ABOUT SOTHEBY'S

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.

THE ROLE

The Property Collections Coordinator will assist clients through the property collection process in person at Gantry Point and York Avenue while offering exceptional client service and assisting client enquiries in an efficient manner.  This person needs to be personable, outgoing, friendly and energetic, and enjoy being in a retail store environment and interacting with clients.’

RESPONSIBILITIES

• The Property Pickup Coordinator should have a passionate approach with a desire to exceed client needs. They should maintain the highest professional standard to ensure client experience is consistent with Sotheby’s global standard across all locations. The responsibilities of this position include but are not limited to the followings:

General:

• Be the welcoming face of Sotheby’s, greet clients and provide assistance appropriately
• Servicing in-person client collections with internal and external clients
• Assist client enquiries via Sotheby’s Post-sale phone line/email
• Work closely Post-Sale Services to ensure smooth client experience
• Work with Logistics team to schedule client shippers
• Ensure financial transactions comply with corporate governance
• Comply with security and audit guidelines
• Manage client collections via shared calendar

Transactional:

• Provide exceptional client service in respect of all post sale activities
• Issuing post-sale outputs at the counter – including
  • invoices for purchases
  • invoices for unsold property
  • shipping quotes/shipping invoices
  • interest and storage charges
• Processing and allocating clients payments to their accounts
• Escalating client queries (payment and shipping related) through to the relevant staff
• Assist clients with Sotheby’s Shipping quote requests on an ad-hoc basis as and when required
•  

IDEAL EXPERIENCE & COMPETENCIES

• Ability to work at Sotheby's Gantry Point in Long Island City and Sotheby’s York Avenue
• Bachelor’s Degree required, ideally in relevant area of study/interest
• Excellent client service skills, with demonstrated capability in active listening, empathy, service recovery and patience
• Calm demeanor, especially under pressure
• Previous work experience in client servicing
• Proactive thinking, enthusiastic and flexible to undertake a wide range of tasks
• Computer literate (Excel, Word, Google), Freshdesk, Zendesk a plus
• An immaculately presented, articulate and highly organized person
• Strong organizational skills and follow through
• Highest standard of confidentiality, discretion, and work ethic
• Ability to work both independently and on a team
• Multi-lingual skills a plus

The base salary for this position starts $53,000. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. 

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The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.