New

Technical Program Manager

New York
SoundCloud empowers artists and fans to connect and share through music. Founded in 2007, SoundCloud is an artist-first platform empowering artists to build and grow their careers by providing them with the most progressive tools, services, and resources. With over 400+ million tracks from 40 million artists, the future of music is SoundCloud.
 
SoundCloud is seeking a talented and driven Technical Program Manager (TPM) to lead multidisciplinary technology teams and join our dynamic group. In this position, you will be responsible for shepherding the development and deployment of new features within our Artist/Creator experiences. The right candidate is passionate about advancing the consumer experience and possesses a strong program management background, with a demonstrated ability to navigate ambiguity and manage competing priorities effectively. As a Technical Program Manager, you will anticipate bottlenecks, recognize the most impactful issues to the customer experience, generate appropriate visibility with senior leadership, negotiate, prioritize, and track mitigation and resolution of risks. Maturity, high judgment, negotiation skills, ability to influence, technical acumen, analytical talent and leadership are essential to success in this role. 

The Delivery & Operations team is a collaborative group dedicated to helping engineering teams thrive working closely with our Product Management and Design partners to deliver high-impact features. We are passionate about music, technology, value open communication, and are committed to fostering an inclusive environment where every team member can contribute to our collective success. 

Key Responsibilities:

  • Overseeing multiple cross-functional technology programs, ensuring alignment with strategic business objectives.  
  • Creating and managing detailed program plans for big ticket initiatives and providing leadership in helping teams quickly and effectively adapt to change.
  • Collaborating across functions to ensure timely delivery of dependencies.
  • Working with Product Managers to establish and create efficient backlogs.
  • Maintaining open communication channels with product management, design, engineering teams, and other stakeholders.  
  • Providing regular program status to various stakeholders
  • Coordinating cross-functional teams, ensuring alignment and collaboration towards common goals.
  • Responsible for scrum-based ceremonies / overall agile based workflow
  • Gather deliverables for go to markets (GTM) to ensure on-time delivery
  • Facilitate conversations for how we implement and ensure team has created needed technical/UX design(s)
  • Capacity management
  • Dependency mapping and tracking
  • Partner on roadmap creation based on product priorities, sizing, and capacity  
  • Sprint progress tracking
  • Coordinate and collaborate with development teams during implementation
  • Collaborate with key stakeholders to define, develop, shape and refine an implementation plan

Experience and Background:

  • Have a technical acumen. You should be able to understand technical conversations with software engineers as well as understand technical requirements.  
  • 8+ years experience in successful technology program delivery and management through each of these stages initiation, planning, execution, tracking, and closing. Experience must demonstrate - consistent delivery of the right software on time with both internal and external team dependencies.  
  • Proven ability to lead ambiguous, high-impact programs with complex dependencies
  • Ability to successfully manage multiple projects, in varying stages, across multiple products and stakeholder groups, with fungible judgment.  
  • Ability to anticipate issues and risks before they have a material impact to delivery. When they do have a material impact, ability to autonomously quantify impact, weigh options, identify the best path forward, align stakeholders, and drive to success.  
  • Ability to align your team's deliverables with goals of the broader organization. - Success in identifying, influencing, and leading implementation of impactful process improvements.  
  • Success in leading and influencing teams to positive outcomes and continuous improvement, even when the team is not under your direct management.  
  • Clear and concise verbal and written communication with a passion for keeping stakeholders informed on what to expect and when, with an ability to vary style and level of detail as appropriate to the audience.  
  • You are highly skilled in working in a global environment, both with colleagues across multiple time zones and countries.
  • A solid understanding of software development methods like CI/CD, Agile Scrum, Kanban, Waterfall, etc. and can apply the right tool or technique to the situation.
  • Experience with JIRA, Confluence, Linear, Airtable, and Smartsheet or other project management tools. 

The salary range for this role is $130,000 - $180,000 annually. The final salary offered will be determined based on relative experience, skills, internal equity, and location. We also offer a generous total rewards program - read more about additional benefits and perks below!

About us:

  • We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)
  • We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home
  • We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone’s voice, perspective and experience is respected and heard
  • We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities

Benefits:

  • Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
  • Robust 401k program
  • Employee Equity Plan
  • Generous professional development allowance
  • Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!
  • Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually
  • 16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted and foster children
  • Various snacks, goodies, and 2 free lunches weekly when at the office

Diversity, Equity and Inclusion at SoundCloud

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.

At SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.

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