New

IT , Working Student

Berlin, Germany

SoundCloud empowers artists and fans to connect and share through music. Founded in 2007, SoundCloud is an artist-first platform empowering artists to build and grow their careers by providing them with the most progressive tools, services, and resources. With over 400+ million tracks from 40 million artists, the future of music is SoundCloud.

Our Global IT Team is responsible for the productivity and success of all our organizational functions and teams. We empower others to be productive, collaborate and do the best work they can, while keeping a close eye on compliance and the safety of our organization. We are looking for an IT Working Student based in our Berlin office who offers hands-on and remote support to all employees.

You will handle incoming tech support issues, analyze the tasks at hand, and resolve them in collaboration with your team. To you, a perfect solution is not complete until all questions are answered, and every party involved is happy with the end result.

The ideal candidate studies a computer science-related field, enjoys working with people, and has a strong technical interest. Learning is your daily routine and you are not scared of new challenges. You should have worked with Mac OSX and Windows before; debugging the issues at hand around you is just normal for you - you are a self-starter who enjoys taking on responsibility. Bonus points if you have programming experience or have worked on a technical service desk before.

Candidates must be currently enrolled at a German university and be eligible to work in the EU.

About us:

  • We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)
  • We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home
  • We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone’s voice, perspective and experience is respected and heard.
  • We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities

Diversity, Equity and Inclusion at SoundCloud

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.

At SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.

 

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When you apply to a job on this site, the personal data contained in your application will be collected by SoundCloud Inc. (located at 2 Gansevoort St., 6th Floor, New York, NY 10014, USA) if you are applying from the US, and SoundCloud Global Limited & Co. KG (located at Karl-Marx-Str. 101, 12043 Berlin, Germany) if you are applying from outside the US (“SoundCloud”). SoundCloud's data protection officer can be contacted by emailing dataprotection@soundcloud.com. 

Purposes of Processing and Legal Basis

Your personal data will be processed for the purposes of managing SoundCloud’s recruitment-related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(b) of Regulation (EU) 2016/679 (General Data Protection Regulation), § 26 BDSG, as necessary for the establishment of an employment relationship. 

We have marked the required data for the application procedure accordingly, or referred you to the relevant sections. If you provide voluntary data that is not covered here in your CV or elsewhere, the basis for this is your consent (Art. 6 (1) (a) GDPR).

Data Transfer

SoundCloud will share your data with the responsible employees of their People Team and with employees otherwise involved in your application process.

Furthermore, external companies may process your personal data on our behalf on the basis of order processing contracts in accordance with Art. 28 GDPR. Categories of recipients in this case are Internet service providers, providers of employee management systems and software, and providers of software that we use in all departments (e.g., video conferencing software).

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by SoundCloud to help manage its recruitment and hiring process on SoundCloud’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under standard contractual clauses. By submitting your application, you expressly consent to your data being transferred to the USA for processing as described above.

Retention Period

In the event that your application results in an offer of employment, information collected during the recruitment process will be incorporated into your permanent personnel record. This data will be retained for the duration of your employment and for a subsequent period as required by local statutory regulations and legal limitation periods.

For candidates who do not enter into an employment relationship with us:

  • United States: We will retain your information for a minimum of 1 year following the final hiring decision to ensure compliance with federal record-keeping mandates. If you have opted into our talent pool for future opportunities, your data will be retained for 5 years, or until you opt out of the talent pool or request that your data be deleted
  • Rest of World: Your application data will be deleted no later than 6 months after the position has been filled. If you have provided explicit consent to be considered for future recruitment cycles, we will maintain your information for 1 year from the date consent was granted.

Your Rights 

Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability and the right to object. You also have the right to withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. In addition, you may lodge a complaint with an EU supervisory authority.

Demographic Questions Germany and UK

Diversity, Equity and Inclusion Mission at SoundCloud

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with.

We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.

In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, please consider the following questions. Your answers will be anonymous and will not be tied to your application. 

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