PreSales Solutions Architect, Voice AI Platform (Enterprise)

Ready to be a part of something big? Join our team at SoundHound AI, where AI innovation and real-world impact come together. We unite voice AI, generative AI, and conversational AI to deliver powerful AI solutions that reimagine how people interact with the products and services they rely on. Whether it’s voice-enabling vehicles, streamlining patient journeys, or enhancing customer service, our multilingual, omnichannel AI technology touches the lives of hundreds of millions of people around the world.

Our Conversational AI and automation platforms free employees from unfulfilling work so that they can apply their uniquely human qualities – empathy, critical thinking and creative problem solving – to more high-value tasks. With more than 20 years of AI leadership in the market, SoundHound AI serves the world’s leading businesses — and you’re invited to use your skills and talents to contribute to our ongoing success.

In this role, you will:

• Provide pre-sales support for Amelia, a conversational AI platform designed for enterprise use.
• Support one (or more) Sales Executives as a technical resource during the pre-sales process.
• Map customers’ business and technical challenges to Amelia’s capabilities and design a solution to meet customer requirements.
• Understand technical requirements for the proposed solution (i.e., availability, operational loads, key related client systems, and deployment strategy)
• Understand client’s as-is technology landscape and any ongoing projects which might affect project execution or force to change the strategy.
• Design architectural blueprint for client install, outlining Amelia fit into the client landscape, hardware sizing, deployment model, strategy for integrating with security framework at client.
• Develop design documents outlining configuration of Amelia for specific use cases proposed.
• Prepare and deliver Amelia demonstrations.
• Analyze customer data in support of sales and their build ROI calculations.
• Coordinate with your extended team (Solution Architecture, Product Management, Engineering, Delivery, Marketing, Executive Management) to build solutions and proposals that are deliverable and profitable.
• Build competency as the resident expert on Amelia’s capabilities (intent recognition,STT/TTS integrations, API capabilities, workflow development and training)
• Act as a customer advocate with Amelia product and engineering teams, providing feedback on opportunities for improvement and development in the product.
• Act as a technical resource for partner solution architects and delivery teams.

We would love to hear from you if:

• You have a Bachelor's degree or equivalent experience, along with a background in technologies that deliver value by impacting operational business processes.
• You have 7+ years of experience as a sales engineer or solution architect in software or services organizations
• You have an understanding of using APIs to integrate external applications.
• You have an understanding of telephony infrastructure
• You have an understanding of data center and cloud infrastructure (AWS, GCP, Azure)
• You have experience with Large Language Models and Generative AI
• You have experience with scripting/programming (Java/Groovy, Python, and Javascript are a plus)
• You have experience with basic Linux administration.
• You have experienced in SaaS Software Sales (versus selling consultancy or product)
• You have experience in Enterprise Sales (preferable over small business sales)
• You have experience in Contact Center Sales, which is a plus.
• You have experience in ITSM Software Sales

This position is available for remote work across most of the United States. (** SoundHound AI DOES NOT offer employment in Alabama, Alaska, Delaware, Iowa, Maine, Mississippi, Missouri, New Hampshire, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, Wisconsin, and Wyoming). Regardless of workplace arrangement, employees within a 60-mile radius of a SoundHound AI office are expected to work from the office on three pre-scheduled, company-wide “core days” per month to encourage cross-team connection and in-person collaboration.

The estimated salary for this position is $120,000–$170,000 depending on location tier, plus equity. In addition to salary and equity, you will receive comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.

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By working at SoundHound AI, you will join hundreds of employees across the globe who strive every day to create exceptional AI-powered experiences for customers, employees, and patients. We are a values-driven company that is supportive of one another, open and honest, undaunted by challenges, nimble and focused, and determined to excel and win.

Our mission is to build voice AI for the world and use our global, diverse perspectives to achieve real generational breakthroughs. SoundHound ensures that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits.

Learn more about our philosophy, benefits, and culture at https://www.soundhound.com/careers. 

To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.

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