South Star Software Ltd: Client Data Analyst: Night Shift: 6pm to 3am
At South Star, we are committed to empowering businesses in the telecom sector by providing comprehensive support and management solutions for their IT infrastructure. Based in Navi Mumbai, we specialize in offering a wide range of services, including application environment support, IT infrastructure environment management, network monitoring, end-user support, and service design & monitoring. Our focus on the telecom sector allows us to deliver exceptional results that are tailored to our unique clients.
South Star Software is dedicated to providing unparalleled IT, managed network, communications, and telecom support and management. Leveraging our extensive experience and strong legacy in the telecommunications industry, we have established ourselves as a trusted partner for businesses across the globe. Our expertise in delivering comprehensive communications services has enabled us to create a robust network of skilled IT professionals, ensuring the success of our clients.
Job description
The Client Data Analyst is responsible for ensuring accurate billing and providing exceptional customer support to our clients. The successful candidate will have excellent verbal and analytical skills. They will be curious and eager to understand the full lifecycle of billing charges to foster improvements.
Primary Responsibilities
- Analyzes and documents data, interprets results, summarizes findings, and presents findings to customers and management for effective decision-making.
- Review reports with clients and explain trends, variances, and exceptions on a regular basis
- Audits performance and portfolios of business against established quotes, budgets, rev-enue, and realization.
- Reviews documentation and creates database records to ensure proper invoicing and reporting.
- Provides relevant knowledge and support to others to increase the level of understand-ing of corporate transactions and billing arrangements.
- Understands and responds to inquiries and requests made by customers, agents, and colleagues.
- Assists with updating the database with specific contractual requirements.
- Actively seeks to enhance knowledge of all client administration procedures and pro-cesses.
- Performs other related duties as assigned.
Requirements
- Bachelors Degree or equivalent work experience (2+ years)
- Proficient in Microsoft Excel (v-lookup, pivot tables, formulas, etc.)
- Strong verbal and written communication skills
- Self-starter with strong organizational skills
- Ability to work independently or as part of a small team.
- Work experience in the telecom industry preferred
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