Executive IT Support Specialist

McGregor, TX

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

EXECUTIVE IT SUPPORT SPECIALIST

SpaceX is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills and is required to have excellent oral and written communication skills. As a motivated technologist, this person must understand current technologies and must be continuously exploring and experimenting with new technologies.

RESPONSIBILITIES:

  • Design, document, and deploy advanced technical solutions tailored to meet the specific needs of the executive staff's team in both their offices and residences
  • Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the executive team
  • Proactively analyze data sets to identify trends and patterns that could preemptively address potential IT issues and enhance troubleshooting efficiency
  • Provide high-level technical support, promptly resolving challenging escalations involving hardware, software, and network issues
  • Provide AV conference support for both onsite/offsite presentations, events, and meetings
  • Coordinate and oversee the technical setup and configuration of highly visible, business-impacting executive level meetings and presentations, ensuring all IT requirements are meticulously met
  • Able to demonstrate a high level of discretion and the ability to handle sensitive information confidentially
  • Provide 24x7 on-call support in an on-call rotation

BASIC QUALIFICATIONS:

  • 4+ years of experience in enterprise and/or executive IT support
  • Experience with Windows, OS X, iOS, and Android operating systems
  • Experience with video conferencing hardware and software

PREFERRED SKILLS AND EXPERIENCE:

  • Bachelor’s degree in computer science or engineering
  • Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Office365
  • Strong general computer technology skills
  • Demonstrated knowledge in both wired and wireless network technologies
  • Excellent interpersonal and communication skills, with the ability to interact professionally with executives and senior management
  • Knowledge of emerging technologies (latest and greatest hardware/software)
  • Experience supporting and working directly with an executive client group
  • Ability to prioritize executive support issues above all else
  • Ability to make independent judgment calls to resolve urgent and critical matters
  • Ability to provide lightning-speed response to all executive support requests
  • Can-do attitude, defaulting to “yes, we will figure out a way”
  • Ability to proactively test for possible failure scenarios and consider edge cases

ADDITIONAL REQUIREMENTS:

  • Willing to work overtime and weekends when needed
  • Must be willing to travel (<20%) to other sites for support
  • Ability to lift 25 lbs. unassisted
  • Ability to pass Air Force background checks for Cape Canaveral and Vandenberg

ITAR REQUIREMENTS:

  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com. 

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To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITAR here.

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