Supervisor, Hospitality (Food Services)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SUPERVISOR, HOSPITALITY (FOOD SERVICES)

The role of Supervisor, Hospitality will be to support the direction and management of the organization’s food/beverage operations and customer service activities. You will help develop and implement effective customer service strategies and training programs. The duties of Supervisor, Hospitality will include but are not limited to; full ownership of specific outlet operations, coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with customers, hiring and developing talent, ensuring team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, setting and upholding customer service principles. Supervisor, Hospitality will support the mission by providing a foundation of understanding for excellent customer service and quality food/beverage options that boost morale and productivity within SpaceX.

RESPONSIBILITIES:

• Assist with the organization of large events for both onsite and offsite locations
• Support conceptualization and implementation of training programs
• Ownership of direct report structure with 5 or more staff members
• Assist with staff management, hiring, performance evaluations, development and growth opportunities
• Set and enforce standards of hospitality operations and guest interactions
• Enforce proper food safety practices with staff
• Coordinate and enhance time management for team
• Assign staff responsibilities and task ownership for all hospitality roles
• Facilitate effective communication throughout all levels and groups of staff
• Support scheduling, sales data collection and reporting, and various other administrative tasks
• Support conceptualization and implementation of new services and offerings
• Conduct regular 1:1 meetings with direct reports

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 6+ years of industry experience
• 2+ years of leadership experience

PREFERRED SKILLS AND EXPERIENCE:

• 2+ years of restaurant general manager experience
• 8+ years of previous food service experience in customer service role
• Experience opening new operations and/or creating operational procedures from the ground up
• Experience in fine dining, casual and quick service restaurants
• Advanced knowledge of customer service and safe kitchen operations
• Experienced with Microsoft office and outlook
• Excellent communication skills both written and verbal
• Advanced knowledge of food profession principles and practices
• Excellent knowledge of food service systems, ordering and inventory
• Experience in corporate environment
• Proficient knowledge of human resources management
• Ability to work gracefully under pressure
• Adaptability, problem-solving skills, and extreme attention to detail
• Strong time management skills
• Experience with high volume and/or multi-facility operations
• Experience working in large team settings
• Strong time management skills

ADDITIONAL REQUIREMENTS:

• Ability to carry large heavy items unassisted (up to 25lbs)
• Able to stand for long periods of time – up to 10 hours a day
• Able to work all shifts and available for weekends as needed
• Able to perform frequent bending, stooping, and lifting of objects
• Must have or be able to attain Manager level food safety certification
• Must participate in internal leadership and development training

COMPENSATION AND BENEFITS:     

Pay range:      

Supervisor: $70,000.00 - $90,000.00/per year         

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.