New

Operations Engineer (Starlink Aviation)

Woodinville, WA

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

OPERATIONS ENGINEER (STARLINK AVIATION)

SpaceX is leveraging its experience building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system and largest satellite constellation. We provide fast, reliable internet to millions of users worldwide, including populations with little or no connectivity, rural communities, aircraft, watercraft, and places where existing services are too expensive or unreliable.

As an Operations Engineer, you will be responsible for the performance and reliability of aviation processes. Specifically, you will work on field monitoring and investigations, troubleshooting customer support tooling, and the analysis of findings from defective hardware returns. You will build robust processes to enable efficient hardware troubleshooting and processing, top notch technical issue resolution, and efficient data pipelines for performance and reliability metrics for the aviation fleet.

RESPONSIBILITIES:

  • Lead technical investigations with tight timelines by diving into isolated or fleet-wide performance or reliability issues which affect our customers and present findings to executives
  • Build and maintain critical infrastructure, tools, processes, and custom software to objectively assess the performance and reliability of Starlink aviation hardware
  • Apply data science and statistical inference skills to analyze data and build models that help improve customer experience and drive business growth and operational efficiencies
  • Develop tooling and operational processes to drive improvements to customer experience, time to resolution of customer issues, and enable efficient hardware processing and troubleshooting
  • Build and maintain data pipelines, automated metric aggregation, and dashboards to give visibility and alert on performance and reliability metrics
  • Drive positive business outcomes across disciplines including engineering, production, test, inventory, quality, supply chain, and customer experience

BASIC QUALIFICATIONS:

  • Bachelor’s degree in engineering, computer science, data analysis, or other STEM discipline
  • 1+ years of experience with SQL
  • 1+ years of experience with data analysis in Python/R

PREFERRED SKILLS AND EXPERIENCE:

  • 1+ years of experience with Bash scripting
  • Strong coding skills: clean, efficient, and well-documented code with a foundation in software design principles
  • Familiarity with data science and machine learning fundamentals (regression, classification, clustering, anomaly detection)
  • Strong analytical skills: statistical analysis, data visualization, and quantitative reasoning
  • Experience building predictive models and analytics pipelines
  • Experience with developing and deploying tools used for data analysis
  • Experience in a technical operational role under the pressure of a live service or production environment
  • Excellent written and verbal communication skills, ability to make presentations to engineers, team members, internal customers, and management
  • Proven ability to build efficient analytics pipelines and applications
  • Experience in electrical, RF, Wi-Fi, and network engineering
  • Ability to work effectively in a dynamic environment that includes working with changing needs and requirements
  • Ability to identify customer needs, gather requirements, and execute independently
  • Ability to take on projects that require initiative and developing new expertise

ADDITIONAL REQUIREMENTS:

  • Must be willing to work extended hours and weekends as needed
  • Must be willing to travel (up to 25%)

COMPENSATION AND BENEFITS:    
    
Pay range:    
Operations Engineer/Level I: $95,000.00 - $115,000.00/per year    
Operations Engineer/Level II: $110,000.00 - $130,000.00/per year    

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

ITAR REQUIREMENTS:

  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com. 

Create a Job Alert

Interested in building your career at SpaceX? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Portfolio or Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

If event or other, please specify below.

Select...

Please convert your GPA to a 4.0 scale. Select "Not applicable/Do not recall" if you do not have or do not remember your undergraduate GPA. 

Select...

Please convert your GPA to a 4.0 scale. Select "Not applicable/Do not recall" if you do not have or do not remember your graduate GPA. 

Select...

Please convert your GPA to a 4.0 scale. Select "Not applicable/Do not recall" if you do not have or do not remember your doctorate GPA. 

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITAR here.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in SpaceX’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.