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Agency Onboarding Specialist

Remote

About Spark Advisors

We're building healthcare tech for a system that desperately needs it.

Each year, millions of Americans deal with confusing changes to their Medicare plans that impact their prescriptions, access to care, and pocketbooks. These aren’t just inconveniences – they are potentially life-altering changes that leave seniors medically and financially vulnerable.

Independent Medicare advisors play a crucial role in guiding seniors through this complexity and helping them find the right coverage for their needs. But their ability to be effective healthcare advocates has long been hamstrung by broken tools and outdated systems.

Spark is fixing that. We’re the fastest-growing Medicare platform in the country, combining AI, an industry-leading CRM, and client services to transform how 8,000+ brokers acquire, enroll, and support clients in their local communities.

Join a talent-dense team from Square, Ramp, Yext, Oscar, and Cedar — backed by Primary Ventures and Viewpoint Ventures — that is serious about building technology to expand access to quality healthcare. We offer remote work, sabbaticals, company retreats, and other generous benefits that earned us recognition as one of Inc. Magazine’s Best Workplaces of 2025

Healthcare is overdue for innovation. Let’s redefine what its future looks like — together.

Summary

Spark is hiring an Agency Contracting Specialist to guide new agencies through every step of the contracting process. This role is perfect for someone who thrives on organization, collaboration, and client success. You’ll work with high-priority agencies, ensure every deliverable is completed on time, and bring precision and efficiency to a critical stage of our onboarding journey. If you love optimizing processes, obsess over details, and take pride in delivering an exceptional partner experience — we want to meet you.

Key Responsibilities

  • Create a world-class first impression: Deliver a seamless, memorable onboarding experience that sets every new customer up for success from day one.
  • Be the guide our customers trust: Lead clients through each phase of the onboarding journey—managing milestones, timelines, and deliverables with precision and care.
  • Empower customers with knowledge: Teach clients how to make the most of Spark’s tools and systems so they can hit the ground running and see value fast.
  • Become an expert: Learn both Spark and the industry processes so you can advise customers on best practices. 
  • Drive clarity and collaboration: Maintain organized, up-to-date records in our CRM to keep all internal teams aligned and informed.
  • Be the connector: Act as the go-to partner for customers, coordinating across departments to answer questions, resolve issues, and make the experience effortless.
  • Partner for impact: Collaborate closely with Account Management, Operations, and Product teams to enhance processes and elevate the overall customer journey.
  • Champion continuous improvement: Spot opportunities to simplify workflows, remove friction, and level up how we bring customers onboard.

Skills Knowledge and Expertise

  • 5+ years of experience in a customer success, project management, account management, or onboarding/implementation role
  • Strong attention to detail and documentation accuracy
  • Strong written and verbal communication skills, including clear email and Zoom communication 
  • Skilled at translating complex processes into simple, actionable next steps
  • Relationship management experience, with a focus on guiding and educating partners or clients
  • Curiosity & excitement to learn
  • Experience using CRMs or workflow management tools to track progress and handoffs
  • [Nice to have] Experience in a start-up environment where you’re required to adjust on the fly
  • [Nice to have] Experience working with medicare contracting 

Compensation

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. In accordance with New York City, Colorado, California, and other applicable laws, Spark is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

Base Salary

$85,000 - $105,000 USD

Why you should join our team

By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:

  • Equity compensation
  • Health care, including dental and vision through our PEO Sequoia
  • Flexible work location; co-working available
  • 401k
  • Paid Time Off
  • Monthly Remote Work Stipend (help cover costs of home-office needs)
  • Paid Parental Leave
  • Up to 14 weeks for birthing parents
  • Up to 8 weeks for non-birth parents
  • 11 paid holidays
  • 2 week sabbatical at 5 years of employment 
  • Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi

Compliance 

Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov.

Furthermore, for security and compliance requirements, we’re unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S.

At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

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