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Senior IT Support Analyst

Houston, Texas, United States

Specialty1 Partners is looking for a Senior IT Support Analyst to help provide essential technical support to our team, including our supported dental practices. You will be part of a talented team of support analysts that demonstrate superb technical competency, providing mission critical support and ensuring the highest levels of availability, performance and security.

Primary Responsibilities:

  • Act as an escalation point and perform advanced troubleshooting for complex issues, including Domain Environment, O365, and complex Network issues.
  • Oversee architecture and deployment of monthly security patches, this includes monitoring overnight maintenance, resolving installation issues, and handling any endpoint issues that could arise. Execute patch rollbacks and conduct root cause analysis as necessary.
  • Compliance support: Manage application and environment access for the compliance department, ensuring proper access to Practice Management Systems (PMS), imaging software, and other required applications.
  • P2V Conversions: Plan and execute P2V system migrations to on-premise hypervisors or cloud platforms.
  • Scripting and Automation: Develop scripts in PowerShell, Batch, and Python for automation and alert generation.
  • NinjaRMM Platform Management: Responsible for setting up all organizations, policies, and alerts within NinjaRMM.
  • Respond to IT-related inquiries and issues from employees across the organization, assisting them with hardware and software problems, network connectivity, and other technical concerns.
  • Occasionally travel to practice locations to perform onsite tasks, including Endpoint, Server, and Network Infrastructure deployment. Assist with workstation remediations, and deal with cable runs and terminatons.
  • Diagnose and resolve technical problems, including desktop hardware and software issues, printers, email, and network-related problems.
  • Manage user accounts, access permissions, and security settings to ensure data integrity and system security.
  • Set up and configure computer hardware and software applications for new employees, ensuring they have the necessary tools to perform their roles.
  • Keep track of IT assets, manage equipment inventory, and assist in procurement as needed.
  • Create and update documentation for IT procedures, troubleshooting guides, and user manuals.
  • Collaborate with the IT team to implement IT projects and improvements, contributing to the overall enhancement of our IT infrastructure.

 

Requirements:

  • Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
  • At least 1-2 years of experience in a supervisory or escalation role.
  • Proficiency in Windows and Mac operating systems.
  • Knowledge of Microsoft Office Suite and common productivity software.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Customer-oriented mindset with a strong commitment to providing exceptional service.
  • Technical certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus but not required.

 

Benefits:

  • BCBS High Deductible & PPO Medical insurance Options 
  • VSP Vision Coverage   
  • Principal PPO Dental Insurance   
  • Complimentary Life Insurance Policy   
  • Short-term & Long-Term Disability   
  • Pet Insurance Coverage  
  • 401(k) plan 
  • HSA / FSA Account Access 
  • Identity Theft Protection 
  • Legal Services Package 
  • Hospital/Accident/Critical Care Coverage 
  • Paid Time Off   
  • Diverse and Inclusive Work Environment   

 

About Us:

Specialty1 Partners is a practice services organization committed to providing non-clinical, business support services to the nation's leading specialty dental practices. The company was founded in 2019 by four endodontists who wanted to provide unique and differentiated support to specialty dental practices. Originally focusing on support to endodontics practices (under the Endo1 brand), Specialty1 Partners quickly expanded its support to periodontics and oral surgery practices.

Since its founding, Specialty1 Partners has grown rapidly to become one of the largest private owners of specialty dental practices in the US. Headquartered in Houston, TX, Specialty1 Partners is led by its founders and a management team that is focused on ongoing growth and delivery of best-in-class services across its network of practices. Specialty1 Partners currently has over 224 locations across 28 states.

Work Conditions:

  • Candidate must be able to work in office 5 days a week.
  • Candidate must be able to travel as required for business needs.
  • Candidate must be able to lift up to 25 lbs. as needed.
  • Candidate must be able to sit or stand for extended periods of time.

 

Salary: $70,000 to $80,000 / annum

Location: 1800 West Loop S., Suite 2000 Houston, TX 77027

Modality: In Person

We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission. 

Position Base Pay Range

$70,000 - $80,000 USD

Specialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.

Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at https://www.specialty1partners.com/privacy-policy/ 

Specialty1 Partners and all its affiliates participate in the federal government’s E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire’s completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.e-verify.gov and click on the Employees Link to learn more.

Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above. 

 

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