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Patient Care Coordinator/Marketing Specialist

Dallas, Texas, United States

Our office, Dallas Endodontics, in Dallas, TX is seeking a Patient Care Coordinator/Marketing Specialist to join our busy specialty practice.  

The Patient Care Coordinator/Marketing Specialist plays a dual role in supporting exceptional patient experiences while driving patient acquisition, retention, and community outreach. This position is responsible for managing front-office patient interactions, appointment coordination, treatment presentation support, and executing marketing activities that enhance visibility and growth for dental practices within the practice.

Here is what you need to know about the role, our team and why we could be the right next step in your career.  

Full time position offers 30-40 hours a week with flexible hours:

Monday-Friday Early shift: 7:30am-4:00pm Late shift: 8:30am-5:00pm (or until last patient) 

Your Responsibilities 

  • Patient Care & Front Office Operations 

    • Greet and assist patients with a high level of customer service, ensuring a positive experience from check-in to check-out. 
    • Manage appointment scheduling, confirmations, recall follow-up, and waitlist processes. 
    • Maintain accurate patient records, verify insurance information, and support financial discussions as needed. 
    • Support the treatment coordinator or clinicians with patient education, treatment plan understanding, and follow-up communication. 
    • Handle inbound calls, emails, and digital inquiries in a professional and timely manner. 
    • Resolve patient concerns or escalate issues to leadership when appropriate 

     Marketing & Growth Support:  

    • Execute local marketing initiatives such as events, giveaways, community outreach, and referral programs. 
    • Manage the practice’s online presence, including Google Business updates, online review responses, social media content support, and basic digital engagement. 
    • Track marketing activities, ROI, and lead sources to support data-driven decision-making. 
    • Collaborate with the central marketing team on campaigns, promotions, and brand consistency. 
    • Assist with patient retention efforts through recall programs, follow-up communication, and loyalty initiatives. 
    • Coordinate internal marketing such as in-office signage, patient education materials, and promotional displays

As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.   

  

Your Background 

You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You’re an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:  

  • 3-5 years of proven experience as front desk representative, agent or relevant position 
  • Familiarity with office machines (e.g fax, printer ect.)  
  • Strong communication and people skills  
  • Good organizational and multi-tasking abilities   
  • Problem-solving skills  
  • Customer service orientation   
  • A high school diploma   
  • Desires to help your patients 

 If this sounds like you, you will fit right in with the team!  

  

 Why You Should Join Our Team   

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.   

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.   

  

Your Benefits & Perks: 

  • BCBS High Deductible & PPO Medical insurance Options
  • VSP Vision Coverage  
  • Principal PPO Dental Insurance  
  • Complimentary Life Insurance Policy  
  • Short-term & Long-Term Disability  
  • Pet Insurance Coverage 
  • 401(k) 
  • HSA / FSA Account Access
  • Identity Theft Protection
  • Legal Services Package
  • Hospital/Accident/Critical Care Coverage
  • Paid Time Off  
  • Diverse and Inclusive Work Environment  
  • Strong culture of honesty and teamwork 

 

We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission. 

Position Base Pay Range

$20 - $29 USD

Specialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.

Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at https://www.specialty1partners.com/privacy-policy/ 

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