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Patient Care Coordinator

Chelmsford, Massachusetts, United States

Our Oral Surgery office, Lowell, Nashua & Chelmsford Oral Surgery Associates dba Lowell Oral Surgery, PC - Chelmsford, is seeking a Patient Care Coordinator to join our busy specialty practice.  

Our office is looking for a talented and pleasant Patient Care Coordinator that supports the front office and helps keep the practice moving. You will guide patients through their visit, maintain accurate records, and support the clinical team so they can stay focused on care.

  

Your Responsibilities 

You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:  

  • Welcome patients, complete check in and check out, and keep wait times low  
  • Review required forms, referrals, imaging, and insurance details before each visit   
  • Manage high call volume with steady follow through and clear documentation
  • Schedule and confirm appointments with strong attention to accuracy
  • Process payments and follow standard financial protocols
  • Maintain high accuracy in EMR documentation, including same day entry of all patient communications 
  • Support prior authorizations by gathering records, images, and notes
  • Communicate appointment changes and patient needs to practitioners in real time
  • Monitor daily schedules and identify gaps or conflicts before they affect patient flow
  • Maintain front office readiness by restocking materials and keeping work areas organized Additional Qualifications
  • Ability to meet measurable expectations, such as call response times, documentation accuracy, and scheduling completion
  • As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.   
  • Able to work 32-40 hours per week

  

Your Background 

You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You’re an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:  

  • 1+ year(s) of experience as a front office representative or similar role
  • Friendly, steady communicator who works well in a busy environment
  • Comfortable learning insurance requirements and using that information to support accurate scheduling
  • Able to manage competing priorities with calm judgment
  • Strong written communication skills for patient messages and referral correspondence
  • Reliable attendance and punctuality since the role supports daily scheduling needs
  • Ability to meet measurable expectations, such as call response times, documentation accuracy, and scheduling completion
  • Familiarity with DSN Cloud Practice Management is a plus
  • Familiarity with office machines (e.g. fax, printer etc.)  
  • Strong communication and enjoys working with the public    
  • Works well with a team as well as independently
  • Takes feedback and direction well
  • Must be able to sit and stand for extended periods of time.
  • Must be able to operate standard office equipment
  • Must be able to assist patients safely in and out of chairs or treatment areas
  • Must be able to maintain clinical positioning for extended periods
  • Must be able to work around medical equipment and instruments
  • Must be able to adhere to OSHA and infection control standards
  • Must be able to perform repetitive hand and wrist movements
  • Must be able to respond quickly in emergency situations

 If this sounds like you, you will fit right in with the team!  

  

 Why You Should Join Our Team   

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.   

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.   

  

Your Benefits & Perks: 

  • BCBS Medical & Dental insurance Options 
  • VSP Vision Coverage      
  • Complimentary Life Insurance Policy (employee only)
  • Short-term & Long-Term Disability   
  • Pet Insurance Coverage  
  • 401(k) plan w/match options
  • HSA / FSA Account Access 
  • Identity Theft Protection 
  • Legal Services Package 
  • Hospital/Accident/Critical Care Coverage 
  • Paid Time Off

 

26 North Road, Second Floor, Chelmsford, MA 01824

#priority 

We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission. 

Position Base Pay Range

$20 - $25.50 USD

Specialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.

Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at https://www.specialty1partners.com/privacy-policy/ 

Specialty1 Partners and all its affiliates participate in the federal government’s E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire’s completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.e-verify.gov and click on the Employees Link to learn more.

Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above. 

 

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