Payment Specialist

At Specialty Dental Brands (SDB), we're more than a dental support organization—we're a community dedicated to helping our practices, providers, and patients thrive. By partnering with pediatric dentistry, orthodontic, and oral surgery practices across the country, we empower our teams with the technology, resources, and support they need to make a meaningful impact every day.

Website: Specialty Dental Brands 

The Payment Specialist is responsible for accurately posting and reconciling patient and insurance payments across assigned practices. This individual will review payment documentation, research discrepancies, and collaborate with internal teams to ensure financial activity is recorded accurately and promptly.

What You'll Do

Your responsibilities will include:

• Accurately post insurance and patient payments, adjustments, and other financial transactions to the appropriate accounts.
• Review electronic remittance advices, explanations of benefits, checks, electronic funds transfers, and credit card transactions.
• Match payments to the appropriate patients, providers, locations, and dates of service.
• Reconcile daily payment batches and deposits to ensure transactions balance across applicable systems.
• Research and resolve unidentified payments, unapplied funds, posting errors, and account discrepancies.
• Identify underpayments, overpayments, duplicate payments, denials, and contractual adjustment discrepancies.
• Apply adjustments and contractual allowances according to payer agreements and established company guidelines.
• Document account activity clearly and maintain accurate supporting records.
• Communicate with insurance carriers, practice teams, and internal departments to resolve payment-related questions.
• Monitor assigned work queues and aging reports to ensure transactions are processed within established timelines.
• Escalate complex discrepancies, unusual payment activity, or potential compliance concerns to the appropriate leadership team.
• Protect confidential patient and financial information while following HIPAA requirements and company policies.
• Support audits by providing accurate payment documentation and transaction histories.
• Assist with process improvements that increase posting accuracy, efficiency, and consistency.
• Meet established productivity, quality, and turnaround-time expectations.

Preferred Qualifications:

• High school diploma or equivalent required; associate degree in accounting, finance, healthcare administration, or a related field preferred.
• Previous experience in dental or healthcare payment posting, billing, accounts receivable, or revenue cycle management preferred.
• Working knowledge of insurance payments, electronic remittance advices, explanations of benefits, contractual adjustments, and patient account balances.
• Experience working with dental practice management systems, clearinghouses, or healthcare billing platforms preferred.
• Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications.
• Strong mathematical, analytical, and problem-solving skills.
• Exceptional attention to detail and commitment to accuracy.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a high-volume environment.
• Understanding of HIPAA and the importance of protecting confidential patient information.

What Makes You Successful:

• You understand that accurate and timely payment posting is essential to a healthy revenue cycle.
• You are highly detail-oriented and carefully verify information before completing transactions.
• You enjoy researching discrepancies and following accounts through to resolution.
• You are organized and able to manage a high volume of transactions without sacrificing quality.
• You take ownership of your work and consistently meet deadlines.
• You communicate clearly and professionally with practice teams and internal partners.
• You are comfortable identifying errors, asking thoughtful questions, and escalating concerns when appropriate.
• You work well independently while remaining a collaborative and dependable team member.
• You adapt well to changing priorities, processes, and business needs.
• You demonstrate integrity when handling sensitive patient and financial information.
• You look for opportunities to improve processes and support a better experience for our practices and patients.

Why Join Specialty Dental Brands? 

At Specialty Dental Brands, you'll be part of a collaborative team that values people first. We celebrate teamwork, continuous learning, and creating positive experiences for both our candidates and employees. When you join us, you'll enjoy:

• Competitive compensation
• Comprehensive health, dental, and vision benefits
• 401(k) with company match
• Paid Time Off and paid holidays
• Opportunities for professional growth and development
• A supportive, collaborative culture where your work truly makes a difference