Back to jobs

Training Support Engineer

Remote, United States

SpecterOps is seeking a Training Support Engineer to join the training solutions team. This role involves serving as an escalation point for training course delivery issues, monitoring the health of course labs, and promptly addressing any issues that arise during training. Additionally, the Training Support Engineer collaborates with the Lab Engineering team to assist with course deployments, ensuring that all technical aspects of training run smoothly. 

The ideal candidate will be an experienced technical support professional to troubleshoot, diagnose, resolve complex technical issues, and develop new solutions, while delivering superior customer and student experiences. 

Salary Range: $90,000 - $120,000 base salary annually, commensurate with experience  

Location: This position is remote, based in the U.S. with optional travel quarterly for in-person company events and other ad hoc meetings  

  • Candidate must be authorized to work and reside in the United States; we do not currently sponsor immigration visas.

Responsibilities: 

  • Escalation Point for Training Issues: Serve as the primary escalation point for instructors and participants during training sessions if self-service maintenance tasks cannot resolve an issue. Respond to and resolve technical issues, questions, and concerns related to course delivery promptly and effectively.
  • Course Lab Monitoring: Monitor the health and functionality of course labs in real-time during training sessions. Proactively identify and address any technical issues that may impact the training experience.
  • Lab Issue Resolution: Troubleshoot and resolve lab environment problems, including connectivity issues, software errors, and configuration problems. Collaborate with the Lab Engineering team to implement solutions and ensure smooth lab operation to proactively address future issues.
  • Assist with Course Deployments: Collaborate with the Lab Engineering team to assist in the deployment of course labs. Ensure that lab environments are set up correctly and are ready for training sessions.
  • Technical Support and Guidance: Provide technical support, guidance, and assistance to instructors and participants, ensuring that they have a productive and trouble-free training experience.

Additional Responsibilities: 

  • Serve as the primary point of contact for technical issues and training inquiries from customers
  • Respond to support tickets, emails, and phone calls in a timely and professional manner
  • Analyze and diagnose technical problems, providing effective and sustainable solutions
  • Utilize technical knowledge and expertise to troubleshoot issues with SpecterOps Training Platform and Infrastructure
  • Document and communicate troubleshooting steps and resolutions to clients and internal teams
  • Develop a deep understanding of the Training Solutions products and SpecterOps services to provide accurate and effective support
  • Work closely with the engineering and product management teams to escalate and resolve issues
  • Provide valuable input for product improvement based on customer feedback
  • Create and maintain detailed documentation on common issues, solutions, and best practices
  • Contribute to the development of knowledge base articles and user guides

Requirements 

  • 3+ years of experience as a Technical Support Engineer
  • 2+ years of experience with scripting languages such as PowerShell or Python
  • Working knowledge of query languages and REST APIs
  • 1+ years of experience with automated infrastructure and configuration technologies such as Terraform and Ansible
  • Proven experience in a technical support role, preferably in a mid-career capacity
  • Excellent problem-solving and troubleshooting skills
  • Exceptional communication and interpersonal skills
  • Ability to remain calm and composed under pressure
  • Ability to work independently and collaboratively in a fast-paced environment
  • Ability to quickly learn new technologies and an ongoing desire to stay current with the latest technologies
  • Ability to successfully complete a criminal background investigation
  • Desire to embody our core values of passionate curiosity, consistent improvement, empathy, sustainability, humility, and empowerment through transparency

Nice to haves 

  • Experience with SpecterOps products, Training Solutions, BloodHound Community Edition or BloodHound Enterprise
  • Experience configuring SAML / OIDC
  • Knowledge of cloud architectures, particularly AWS and OpenStack
  • Experience with Cypher query language
  • Knowledge of Active Directory and IT Security best practices
  • Knowledge of Azure Security Fundamentals
  • Basic understanding of offensive and defensive security concepts

What We Offer 

  • Health/Dental/Vision/life insurance: 100% covered for both the employee and their family
  • Flexible time off policy
  • 13 paid holidays annually
  • 401(k) with up to 4% company match
  • Equity and quarterly bonuses based on company performance
  • Remote work: $1,500 first year allowance to set up home office
  • $500 annual home office allowance after first year
  • $150 monthly cell phone and internet reimbursement
  • $5,000 annual professional development allowance
  • $5,250 towards continuing education or student loan repayment
  • $1,200 annual budget for lifestyle, wellness, pet insurance and more
  • A one-time $10,000 benefit towards family planning
  • Open intellectual property policies; allow researchers to retain rights over open-sourced research & tools
  • In person and virtual employee events throughout the year
  • And of course, company swag!

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  

Unsolicited resumes are not accepted  

#LI-REMOTE 

 

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in SpecterOps’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.