IC5 - Staff AI UX Designer

Objective 
 
We are looking for a Staff AI UX Designer to join our AI Products Chapter and help us design the next generation of AI-driven experiences within Spin that is part of a multi business ecosystem. We are not just looking for someone to design interfaces. We are looking for a technical leader who wants to define how people interact with intelligent agents, copilots, conversational experiences, and AI-first systems that can respond, recommend, assist, and execute real actions. As a Staff level, you will work alongside Product Managers, AI Engineers, Data Scientists, Researchers, business teams, and squads from different tribes to create AI products that transform the experience of both clients and internal teams, setting the UX standard for the entire organization. 

What you’ll do 

• Design AI-first experiences for financial, retail, loyalty, operations, support, and business products. 

• Design conversational interfaces, copilots, and multimodal flows, defining when the interaction should be through text, voice, image, embedded UI, or a combination of these formats. 

• Design AI agent experiences for end-users, capable of answering queries, guiding decisions, executing transactions, resolving requests, and generating personalized recommendations. 

• Design internal copilots for operations, support, product, growth, and business teams, helping them make better decisions, reduce operational friction, and accelerate complex tasks. 

• Define interaction patterns based on context: conversational when it adds clarity, embedded in the UI when it feels more natural, and multimodal when the use case justifies it. 

• Design how the agent handles lack of information, errors, ambiguity, incomplete responses, and recovery when the model fails. 

• Design experiences considering latency, waiting times, intermediate states, confirmations, and user expectations. 

• Define the agent's voice and tone: when it should be formal, close, proactive, or cautious; when it should escalate to a human; and how it communicates risks, limitations, or an "I can't do that." 

• Translate complex AI capabilities into simple, reliable, intuitive, and human experiences. 

• Participate in discovery, prototyping, validation, and iteration of new experiences based on AI agents. 

• Design feedback loops: thumbs up/down, response editing, capturing quality signals, and insights to improve evaluations (evals) and model performance. 

• Collaborate with multidisciplinary squads to take experiences from idea to production. 

• Lead and help define UX principles, patterns, and best practices for products based on GenAI and agentic systems across the company. 

What we’re looking for 

• Seniority: Extensive experience in UX, Product Design, Service Design, or digital product design, with a proven track record of leading complex, high-impact product initiatives (IC5/Staff level equivalent). 

• Genuine interest in AI, GenAI, agents, copilots, and new forms of human-machine interaction. 

• Ability to think about end-to-end experiences, not just screens. 

• Judgment to design conversational interactions, complex flows, intelligent journeys, and contextual experiences. 

• Conceptual understanding of how an AI stack works: context windows, memory, guardrails, information retrieval, model limitations, and responsible design. 

• Sensitivity to design reliable, clear, and secure experiences, especially in financial or high-user-impact contexts. 

• Ability to simplify complex problems and turn technical capabilities into easy-to-use experiences. 

• Hybrid profile combining design, product, technology, and systemic thinking. 

• Experience working and driving alignment in agile, collaborative, and multidisciplinary environments. 

• Constant curiosity about new tools, interaction patterns, and ways of creating AI. 

We are very excited if you also... 

• Designed conversational experiences, chatbots, copilots, digital assistants, or automated flows. 

• Worked with financial products, operations, support, growth, loyalty, or digital ecosystems. 

• Use AI in your day-to-day to research, prototype, write, design, validate, or accelerate decisions. 

• Know tools like ChatGPT, Claude, Gemini, Figma AI, Cursor, v0, Lovable, Uizard, or others. 

• Are interested in agent design, human-in-the-loop, AI trust, explainability, and responsible AI. 

• Enjoy working with PMs, AI Engineers, Data Scientists, and business teams from early discovery stages. 

• Are excited about building new things, iterating fast, and learning from problems that don't have an obvious answer yet. 

What will you find? 

• A company building AI-First capabilities at scale. 

• An AI Products Chapter focused on creating agents, copilots, and intelligent experiences for multiple tribes and squads. 

• Real, high-impact challenges affecting clients, businesses, operations, and the ecosystem. 

• Space to experiment, propose, and build new interaction patterns. 

• Multidisciplinary teams with a focus on product, data, technology, and user experience. 

• The opportunity to design experiences that will become the new digital interaction standard within the company. 

If you are excited about designing the future of interaction between humans, AI, and digital products from a Staff/IC5 leadership perspective, we want to meet you 🚀 

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Creemos en la igualdad de oportunidades y promovemos un entorno libre de discriminación por motivos de raza, origen nacional, género, identidad de género, orientación sexual, discapacidad, edad o cualquier otra condición legalmente protegida.