Job Application for VMware Support Engineer at Spinnaker Support

New

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft.

We have an immediate need for an experienced VMware L3 Support Engineer:

The role is fully remote, but the candidate must be based in India
Occasional after hours, weekends and holidays support for urgent customer issues.
Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model.
Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
Provide when requested root cause analysis for technical issues.
Assist with creating and maintaining relevant knowledge articles.
Work with other internal stakeholders as needed to enhance the overall customer experience.
Strong analytical and problem-solving skills
Promote best practise and new methodologies

Role skill requirements:

Minimum 5 years’ experience across VMware core technologies at a senior support level.
Experience across one or more VMware subject matter area’s of expertise – Compute / Infrastructure / Networking / Automation (vRealize Suite) with advanced knowledge of ESXi and vCenter Server as a base line,
Strong skills in Storage, especially SRM
Experience in configuration of VMware virtual solutions.
Knowledge of scripting languages such as Python or PowerShell.
VMware & industry certified qualifications where appropriate e.g. VCAP-DCV, CCNA.
Experience in handling critical customer situations.

For California based applicants, see our CCPA policy here - Privacy Policy

First Name

Last Name

Phone

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Are you legally authorized to work in India?

Select...

Do you have strong VMware storage experience (minimum of 5+ years), particularly in SRM? (If I do not see this in your CV, your application will be unsuccessful)

Select...

What are your salary expectations (annual in INR)?

What is your current notice period?

Thank you for allowing us to keep your application information in our recruiting system, Greenhouse. This allows us to put you forward for this role and/or other roles that may come available. Please see below for our GDPR notification. When you apply to a job on this site, the personal data contained in your application will be collected by Spinnaker Support, LLC (“Controller”), which is located at 5445 DTC Parkway Suite 850 Greenwood Village, CO 80111 and can be contacted by emailing legal@spinnakersupport.com. Controller’s data protection officer is Mollie Nycum-Duvnjak, who can be contacted at legal@spinnakersupport.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. You can obtain a copy of the standard contractual clauses by contacting us at compliance@spinnakersupport.com. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Select...

GDPR Notification

VMware Support Engineer

Apply for this job