Back to jobs
New

Deal Desk Manager

Denver, CO

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, and VMware.

We are seeking a dynamic, detail-oriented, and process-driven Deal Desk Manager to play a pivotal role in supporting our global sales organization. This leader will oversee the end-to-end deal lifecycle, ensuring accuracy, compliance, and operational excellence across quoting, contracting, pricing, and cross-functional coordination. The Deal Desk Manager will design, document, and continuously refine global processes, partnering closely with Sales, Legal, Finance, Product, and Operations to streamline workflows and remove friction from the sales cycle.

As the senior member of the Deal Desk function, this individual will serve as the primary escalation point for deal inquiries, mentor junior team members, and help shape a high-performing Deal Desk team that enables Sales to focus on customer engagement and revenue generation.

 

Responsibilities

Process Optimization and Governance

  • Analyze existing sales processes, approval workflows, and deal governance practices; identify inefficiencies and develop scalable, standardized processes across markets and product lines.
  • Build and maintain clear, user-friendly documentation—playbooks, SOPs, workflows, and training materials—for the Sales team and supporting functions.
  • Partner with the broader Business Operations function to implement process enhancements, ensuring adoption, change management, and ongoing optimization.

Deal Execution and Support

  • Support sales on complex or high-visibility deals – acting as a central point to provide guidance and drive execution on pricing, approvals, contract structure, and compliance.
  • Support and mentor future junior Deal Desk specialists by providing training, direction, and escalation support as needed.
  • Review deals for accuracy and compliance with Legal, Finance, Product, and corporate policies prior to submission, mitigating risks and ensuring deal quality.

Contracting and Documentation

  • Collaborate with Sales, Legal, and Product teams to gather requirements for customer contracts and ensure alignment with business objectives.
  • Assist in designing and refining standardized quote and contract templates to increase consistency and reduce cycle time.
  • Maintain thorough, up-to-date records of quotes, contracts, approvals, and deal-related communications within CRM and contracting systems.

Reporting, Insights, and Enablement

  • Produce regular and ad-hoc reporting on sales performance, deal metrics, pricing trends, approval cycle times, and compliance indicators to inform strategic business decisions.
  • Provide day-to-day support to Sales team members on quoting, deal structuring, and contract management inquiries.
  • Participate in cross-functional meetings to stay informed on product updates, pricing changes, commercial strategy, and operational priorities that impact the deal lifecycle.

Issue Resolution and Cross-Functional Coordination

  • Investigate and resolve discrepancies or bottlenecks that arise during the quote-to-contract process, partnering with internal stakeholders to drive swift resolution.
  • Serve as a liaison between Sales and other departments to ensure alignment on deal strategy, policy interpretation, and customer commitments.

 

Qualifications

  • 3–5 years of experience in Deal Desk, Contract Management, Revenue Operations, or Direct Sales; experience supporting complex or enterprise-level deals preferred.
  • Bachelor’s degree in Business Administration, Finance, or related discipline (preferred).
  • Strong analytical, organizational, and project management skills with exceptional attention to detail.
  • Excellent verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
  • Demonstrated ability to work collaboratively across teams and functions in a fast-paced environment.
  • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and Salesforce.com.
  • Foundational understanding of pricing methodologies, commercial terms, and sales processes; ability to learn and apply new concepts quickly.

 

We are committed to fair and equitable compensation practices. As such, compensation will ultimately be in line with the labor market data, and the location in which the position is filled. Final compensation for this role will be determined by various factors such as education, experience, knowledge, skills, and abilities of the candidate, and alignment with labor market data and geographic location.

Denver Pay Range

$120,000 - $130,000 USD

For California based applicants, see our CCPA policy here - Privacy Policy

Create a Job Alert

Interested in building your career at Spinnaker Support? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Spinnaker Support’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.