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Servicing Strategy Manager

Remote

ABOUT OUR COMPANY:

The crushing weight of debt is something that we believe holds people back from reaching their dreams and making a splash in the world. So in 2013, after seeing our friends and family struggle with student loans, we created Splash Financial. 

Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US. And we’ve been able to refinance $6+ Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And we’ve raised over $70 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more.

But at our core, we’re still that little company from Cleveland with a big dream: to make people more powerful than their debt and we’re just getting started..

ABOUT OUR WORKPLACE:

Splash is remote-first, and proud of it. We spend our days creating ways to simplify financial products, then get them into the hands of people who need help. Right now, we’re focused on developing financial technologies that fundamentally change the way the industry lends. And to hire the best, we provide the best: great health insurance, competitive salaries, and unique benefits like quarterly meet-ups, access to community, and engagement tools. And although we’ve been around since 2013, we still love to think like a start-up — a place that empowers good people to do great things, fast. 

We’re friendly, folksy, and have Slack channels for both #kids-and-pets and #food. We’re good people who want to make a difference in the financial landscape, and we approach tackling challenges with creativity, passion and urgency.

ABOUT THE ROLE:

Splash Financial is seeking a data-driven Servicing Strategy Manager to help optimize and innovate our fast-growing servicing and recovery team. In this role, you will drive strategy, set the vision for collections initiatives, and develop data-backed approaches to improve loan repayment outcomes. You will work cross-functionally to implement targeted, efficient, and scalable strategies that go beyond traditional call center collections.

WHAT YOU’LL DO AT SPLASH:

  • Develop, implement, and track collections initiatives by leveraging data insights, segmentation, and behavioral modeling to enhance repayment strategies.
  • Analyze and test recovery strategies to optimize outreach methods, timing, and engagement channels for improved borrower repayment rates.
  • Track and report on initiative success through robust performance monitoring, A/B testing, and KPI analysis, ensuring data-driven decision-making.
  • Identify and report on collections metrics and trends to proactively improve servicing performance and identify areas for intervention.
  • Collaborate across teams including Product, Credit, Compliance, and Servicing Operations to enhance repayment strategies, integrate automation, and explore digital-first solutions.

WHAT YOU’LL BRING TO SPLASH:

  • Extensive collections knowledge with a deep understanding of best practices in consumer lending, debt recovery, and regulatory considerations.
  • Strong analytical skills with experience in data analysis, reporting, and strategy development to drive business outcomes.
  • Experience with A/B testing and experimentation to refine collections outreach, optimize repayment plans, and improve borrower engagement.
  • Proficiency in data tools and technology such as SQL, Python, Looker, or other analytics platforms to track performance and develop insights.
  • Innovative mindset with the ability to rethink traditional servicing approaches and implement targeted, scalable solutions to improve repayment.

SPLASHERS ENJOY:

  • Fully remote work freedom
  • Competitive salary packages
  • Flexible PTO + 9 company holidays
  • Equity: Share in our start-up success
  • Comprehensive and affordable insurance benefits
  • Paid parental leave for both caregivers
  • Essential equipment to get the job done
  • 401(k) for your future savings
  • Quarterly meet-ups: In person & virtual fun
  • Awesome Splash swag to flaunt your team spirit

 

Employment at Splash is based on individual merit. Opportunities are open to all, without regard to race, color, religion, sex, creed, age, handicap, national origin, ancestry, military status, veteran status, medical condition, marital status, sexual orientation, affectional preference, or other irrelevant factors. Splash is an equal opportunity employer.

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