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Operations Specialist

Remote

ABOUT OUR COMPANY:

The crushing weight of debt is something that we believe holds people back from reaching their dreams and making a splash in the world. So in 2013, after seeing our friends and family struggle with student loans, we created Splash Financial. 

Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US. And we’ve been able to refinance $6+ Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And we’ve raised over $70 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more.

But at our core, we’re still that little company from Cleveland with a big dream: to make people more powerful than their debt and we’re just getting started..

ABOUT OUR WORKPLACE:

Splash is remote-first, and proud of it. 

We spend our days simplifying financial products and getting them into the hands of people who need them most. Right now, we’re focused on building financial technologies that fundamentally transform how the industry lends.

Although Splash has been around since 2013, we still operate like a startup — fast-paced, nimble, and full of heart. We’re good people who care deeply about doing meaningful work and we approach challenges with creativity, passion, and urgency.

And to hire the best, we provide the best: great health insurance, competitive salaries, and unique benefits like quarterly meet-ups and access to engagement tools that keep us connected — even from afar.

At Splash, everything we do is guided by our values:

Own It – We take full accountability and follow through on commitments.

Raise the Bar – We move fast, innovate faster, and push through barriers.

Say the Hard Thing – We speak up with honesty, respect, and a desire to solve problems and make things better.

Elevate Each Other – We win as a team by lifting each other up.

These values show up in how we work and how we connect — whether we’re collaborating on big projects or bonding over everyday moments. Yes, we even have Slack channels for #kids-and-pets and #food because we believe being human makes us better teammates.

ABOUT THE ROLE:

We are looking for an Operations Specialist that is ready to hit the ground running fundamental operations processes. This person will review and verify our borrower’s bank accounts to ensure accuracy and ownership. This will be the primary task for this role as it is necessary to have this verified for all our loans. Other processing tasks will be assigned and trained for this role with some loan servicing related tasks. This role will report to the Operations Team Lead.

WHAT YOU’LL DO AT SPLASH:

  • Manage your queue of loans for day-to-day productivity
  • Follow the Splash playbook for reviewing and verifying funding accounts.
  • Process customers check payments.
  • Process customers reimbursements.
  • Assist in forbearance processing.
  • Assist in ID verification.
  • Other tasks assigned as needed.

WHAT YOU’LL BRING TO SPLASH:

  • Minimum 1-2 years’ experience with lending processes and systems.
  • Strong attention to detail.
  • Excellent communication skills.
  • Familiar with bank verification procedures is a plus.

WHAT MAKES YOU STANDOUT:

●    An eagerness to learn new processes.  
●    An exceptional team player. 
●    Excellent time management skills.

COMPENSATION:

The base hourly range for this role is between $24.00-$29.00 per hour, based on market data and internal compensation practices. This role may also be eligible for overtime work as needed. Final compensation will be determined by factors such as location, experience, and skill level.

SPLASHERS ENJOY:

  • Fully remote work freedom
  • Competitive salary packages
  • Flexible PTO + 9 company holidays
  • Equity: Share in our start-up success
  • Comprehensive and affordable insurance benefits
  • Paid parental leave for both caregivers
  • Essential equipment to get the job done
  • 401(k) for your future savings
  • Quarterly meet-ups: In person & virtual fun
  • Awesome Splash swag to flaunt your team spirit

 

Employment at Splash is based on individual merit. Opportunities are open to all, without regard to race, color, religion, sex, creed, age, handicap, national origin, ancestry, military status, veteran status, medical condition, marital status, sexual orientation, affectional preference, or other irrelevant factors. Splash is an equal opportunity employer.

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