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Relationship Specialist

Remote

ABOUT OUR COMPANY:

The crushing weight of debt is something that we believe holds people back from reaching their dreams and making a splash in the world. So in 2013, after seeing our friends and family struggle with student loans, we created Splash Financial. 

Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US. And we’ve been able to refinance $6+ Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And we’ve raised over $70 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more.

But at our core, we’re still that little company from Cleveland with a big dream: to make people more powerful than their debt and we’re just getting started..

ABOUT OUR WORKPLACE:

Splash is remote-first, and proud of it. 

We spend our days simplifying financial products and getting them into the hands of people who need them most. Right now, we’re focused on building financial technologies that fundamentally transform how the industry lends.

Although Splash has been around since 2013, we still operate like a startup — fast-paced, nimble, and full of heart. We’re good people who care deeply about doing meaningful work and we approach challenges with creativity, passion, and urgency.

And to hire the best, we provide the best: great health insurance, competitive salaries, and unique benefits like quarterly meet-ups and access to engagement tools that keep us connected — even from afar.

At Splash, everything we do is guided by our values:

Own It – We take full accountability and follow through on commitments.

Raise the Bar – We move fast, innovate faster, and push through barriers.

Say the Hard Thing – We speak up with honesty, respect, and a desire to solve problems and make things better.

Elevate Each Other – We win as a team by lifting each other up.

These values show up in how we work and how we connect — whether we’re collaborating on big projects or bonding over everyday moments. Yes, we even have Slack channels for #kids-and-pets and #food because we believe being human makes us better teammates.

ABOUT THE ROLE:

The Relationship Specialist will play a key role in keeping Splash’s partner programs organized and running smoothly. This is an early-career role designed for someone eager to learn, highly organized, and excited to grow into client-facing work. You’ll manage trackers, reporting, and documentation that ensure our lender and investor relationships stay on track, while also gaining exposure to client communications over time.

WHAT YOU’LL DO AT SPLASH:

  • Maintain internal Confluence pages, lender folders, and trackers with accurate, up-to-date information.
  • Audit shared files and ensure stakeholders always have the latest guides and documents.
  • Redline amendments using templates for internal legal review. Once approved, manage the signature process and ensure proper retention.
  • Support organizational efforts and tracking for client diligence requests.
  • Prepare recurring reports using established templates.
  • Assist with documentation and coordination for new product launches and program changes.
  • Triage partner requests, draft responses for review, and escalate when needed.
  • Be an active member of day-to-day communications with partners.
  • Miscellaneous Operational assistance as needed.

WHAT YOU’LL BRING TO SPLASH:

  • 1–2 years of experience in lending operations, client support, or project coordination.
  • Familiarity with Excel, PowerPoint, and shared file systems (Google Drive, SharePoint, etc.).
  • Strong attention to detail.
  • Excellent organizational skills. 
  • An eagerness to learn and take on increasing ownership over time.

WHAT MAKES YOU STANDOUT:

  • Prior experience in lending operations, client support, account coordination, or project management. 
  • Ability to manage multiple tasks while maintaining accuracy and follow-through.
  • A collaborative, team-first mindset.
  • Passion for fintech and interest in the lending space.

COMPENSATION:

The base hourly range for this role is between $22.00-$26.00 per hour, based on market data and internal compensation practices. This role may also be eligible for overtime work as needed. Final compensation will be determined by factors such as location, experience, and skill level.

SPLASHERS ENJOY:

  • Fully remote work freedom
  • Competitive salary packages
  • Flexible PTO + 9 company holidays
  • Equity: Share in our start-up success
  • Comprehensive and affordable insurance benefits
  • Paid parental leave for both caregivers
  • Essential equipment to get the job done
  • 401(k) for your future savings
  • Quarterly meet-ups: In person & virtual fun
  • Awesome Splash swag to flaunt your team spirit

 

Employment at Splash is based on individual merit. Opportunities are open to all, without regard to race, color, religion, sex, creed, age, handicap, national origin, ancestry, military status, veteran status, medical condition, marital status, sexual orientation, affectional preference, or other irrelevant factors. Splash is an equal opportunity employer.

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