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Pet Parent Experience Associate

Chicago, IL

Urgent Care + General Practice | No Overnights | Flexible Shifts | Pet Benefits

Sploot Veterinary Care is redefining urgent and primary care for pets, and we’re seeking a full-time Pet Parent Experience Associate to join our team. This role is ideal for someone who is passionate about delivering exceptional client experiences and making a meaningful impact for pets and their families.

The Sploot Difference

At Sploot Veterinary Care, we’re committed to delivering high-quality veterinary care - from routine wellness visits to urgent needs - while supporting a healthy, collaborative work environment for our teams. We believe exceptional patient care starts with empowered, well-supported professionals.

Who You Are

  • Veterinary or Animal Care Experience: Prior experience in a veterinary clinic or animal care setting
  • Customer Service Excellence: Demonstrated ability to deliver consistently high-quality, client-centered experiences

What You’ll Do

  • Client Support & Coordination: Serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in through check-out
  • Schedule Management: Create, manage, and maintain the daily clinic schedule to ensure efficient appointment flow and operational consistency
  • Team Collaboration: Partner closely with veterinarians, technicians, and fellow associates to support high-quality patient care
  • Problem-Solving: Maintain composure in fast-paced or high-pressure situations, addressing in-clinic needs with professionalism and sound judgment
  • Clear Communication & Guidance: Reassure and inform pet parents, ensuring they feel confident and supported throughout their visit
  • This is an onsite position requiring coverage across multiple clinic locations
  • Weekend shifts are included as part of the regular schedule

What You’ll Get

  • Competitive Compensation: Starting pay of $20–$23 per hour, with opportunities for growth based on performance
  • 401(k) Retirement Plan: Company match to support your long-term financial goals
  • Comprehensive Healthcare: Medical, dental, and vision coverage with a generous employer contribution, plus HSA options
  • Paid Time Off: Two weeks of PTO to start, with additional time accrued based on tenure
  • Paid Parental Leave: Up to 12 weeks of paid leave for eligible team members
  • Pet Care Benefits: Generous discounts and perks for your own pets
  • Team Perks: On-shift meals and snacks, team events, and Sploot-branded apparel

Ready to help shape an exceptional pet parent experience? Apply to join Sploot Veterinary Care as a Pet Parent Experience Associate and be part of redefining modern veterinary care.

According to Illinois state law, our company practices continuous hiring, ensuring equal opportunity employment and ongoing consideration for qualified candidates. We welcome applications year-round and are committed to maintaining a diverse and inclusive workforce.

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