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Customer Service Representative

Highlands Ranch, CO

No Overnights | Flexible Schedules | Pet Perks | Urgent Care & General Practice

Sploot Veterinary Care is transforming urgent and primary care for pets, and we are looking for a full-time Pet Parent Experience Associate to join our team. This role is perfect for someone who is passionate about providing outstanding client experiences and making a positive impact for pets and their families.

The Sploot Advantage

At Sploot Veterinary Care, we prioritize high-quality veterinary services—from routine wellness appointments to urgent care—while fostering a supportive, collaborative environment for our staff. We believe exceptional patient care begins with empowered, well-supported team members.

Who You Are

  • Experience with Animals or Veterinary Care: Prior work in a veterinary clinic, animal care facility, or related setting

  • Client Service Excellence: Proven ability to deliver consistent, client-focused experiences

What You’ll Do

  • Client Support & Coordination: Be the first and last point of contact for pet parents, creating a welcoming and empathetic experience from check-in through check-out

  • Schedule Oversight: Manage and maintain daily clinic schedules to support smooth appointment flow and operational efficiency

  • Team Collaboration: Work closely with veterinarians, technicians, and fellow team members to ensure excellent patient care

  • Problem Solving: Stay composed in fast-paced or high-pressure situations and address in-clinic needs professionally and effectively

  • Clear Communication & Guidance: Educate and reassure pet parents, helping them feel informed and supported during every visit

This is an on-site role requiring coverage at multiple clinic locations, including weekend shifts as part of the regular schedule.

What You’ll Receive

  • Competitive Pay: Starting at $20–$22 per hour, with performance-based growth opportunities

  • Retirement Benefits: 401(k) plan with company match to support long-term financial goals

  • Comprehensive Healthcare: Medical, dental, and vision coverage with generous employer contributions, plus HSA options

  • Paid Time Off: Two weeks of PTO to start, with additional accrual based on tenure

  • Parental Leave: Up to 12 weeks of paid leave for eligible team members

  • Pet Perks: Discounts and benefits for your own pets

  • Team Benefits: On-shift meals and snacks, team events, and Sploot-branded apparel

Sploot Veterinary Care practices continuous hiring in compliance with Colorado state law, providing equal opportunity employment and ongoing consideration for qualified applicants. We are committed to building a diverse and inclusive workplace.

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