Onboarding Specialist

 

Who we are:

We dream big. We love food. We’re building the next generation of marketing software and our mission is to help the lifeblood of our communities, small businesses, specifically local restaurants and bars.

Launched in 2015, SpotHopper has quickly become the leading all-in-one marketing and operations platform for in-house teams to use at bars and restaurants. We work with over 3000 restaurants and are one of the fastest-growing tech companies in the country.

SpotHopper's all-in-one marketing and operation technology is designed to help independent restaurants tackle the challenges they face online from one easy-to-use platform, saving them time and money. The industry-leading solution enables operators to elevate their online image, increase exposure, bring in more customers, attract more qualified employees, and keep up with national chains.

Who we're looking for:

Our onboarding team is the backbone of the company, ensuring that all of our thousands of customers are happy, see value in the service, and, most importantly, see a ton more revenue! We're looking for new team members who are friendly, high empathy and high energy. And if you're a foodie that's plus, since all of our customers are bars and restaurants! The perfect job for recent college grads to get into tech and begin their career.

What you'll do:

- Handle all aspects of the onboarding process for 10-15 new customers each month

- Conduct demos of the platform and answer questions

- Handle inbound emails/tickets from your customers

- Schedule photoshoots

- Work with the customer and the design team on their new websites

What we offer:

- Full time

- $25.00 an hour (hourly rate + commission)

- Ability to earn bonuses for achieving certain metrics

- Health Insurance

- Fun games for extra incentives and cash bonuses

- Relaxed and casual yet energetic startup environment